[Remote] Intern, Operations-Remote

Note: The job is a remote job and is open to candidates in USA. The American Heart Association is a voluntary health organization dedicated to fighting heart disease, stroke, and other cardiovascular diseases. The Operations & Project Management Intern will support department-wide projects, analyze workflows, develop operational resources, identify gaps, and recommend process improvements while collaborating with cross-functional stakeholders.

Responsibilities

• Assist with planning, organizing, and monitoring departmental projects and strategic initiatives from initiation through completion
• Maintain project plans, workback schedules, milestones, action logs, decision records, risks, and dependencies
• Prepare meeting materials; capture decisions, action items, owners, and next steps; and support timely follow-up on deliverables
• Coordinate information across workstreams and help ensure stakeholders have clear visibility into project status and priorities
• Document current-state workflows and help design clear, practical future-state processes
• Identify bottlenecks, duplicative work, handoff issues, unclear ownership, and other operational pain points
• Gather stakeholder feedback, research best practices, and recommend improvements that increase efficiency, consistency, and team effectiveness
• Help pilot, document, and evaluate new or improved processes using defined success measures
• Create, update, and organize standard operating procedures, process maps, templates, checklists, toolkits, user guides, and playbooks
• Support centralized resource libraries and improve the findability, usability, consistency, and maintenance of departmental information
• Develop onboarding, training, and reference materials that help team members understand and adopt operational processes
• Apply clear document standards, version control, and accessibility considerations when developing resources
• Conduct environmental scans, benchmarking, and internal discovery to identify white-space opportunities, unmet needs, and operational gaps
• Synthesize qualitative and quantitative findings into concise summaries, recommendations, and leadership-ready presentations
• Help prioritize opportunities based on impact, effort, urgency, stakeholders, and alignment with department goals
• Support annual planning, special projects, and continuous-improvement initiatives as assigned

Skills

• Senior, graduate student, or recent graduate pursuing a degree in Business Administration, Operations Management, Project Management, Public Administration, Public Health, Nonprofit Management, Data Analytics, Communications, or a related field
• Must have course work or experience in project management, process improvement, operational strategy, organizational effectiveness, or nonprofit operations
• Intermediate proficiency in SharePoint specifically building out SharePoint pages required
• Strong organizational skills, attention to detail, and ability to manage multiple priorities
• Ability to gather information, identify patterns, ask thoughtful questions, and translate findings into practical recommendations
• Ability to work independently while collaborating effectively in a cross-functional, remote, or hybrid environment
• Intermediate proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
• As well as intermediate proficiency in Canva
• Demonstrated curiosity, initiative, adaptability, professionalism, and commitment to continuous learning
• Must be legally authorized to work in the United States for any employer without sponsorship, now or in the future
• Certified Associate in Project Management (CAPM) certification a plus but not required
• Experience with Power BI, Smartsheet, Microsoft Copilot, process-mapping tools, or other project management platforms is a plus but not required

Benefits

• Work-life harmonization resources through changing needs and life situations
• Access to Heart U, the Association’s award-winning corporate university
• Training and support locally and through the National Center
• Professional development and training
• Opportunity to join an Employee Resource Group (ERG)
• Opportunity to participate as a mentor or mentee in the professional mentoring program
• Access to Heart U’s online university with more than 100,000 resources
• Opportunity to participate in Teladoc General Medical and Behavioral Health programs
• Access to the Employee Assistance Program (EAP) at no cost for employees and family members
• Remote work in the Central and Eastern Time Zone

Company Overview