[Remote] IT Operations & Infrastructure Administrator

Note: The job is a remote job and is open to candidates in USA. VERDA Water Quality Systems is hiring an IT Operations & Infrastructure Administrator to support day-to-day IT operations delivered through third-party managed services. The role provides first-line employee support, administers accounts and IT assets, and coordinates with service providers to maintain reliable technology systems.

Responsibilities

• Provide first-line support for common hardware, software, and connectivity issues (desktops, laptops, printers, phones, and peripherals)
• Troubleshoot basic issues related to operating systems, email, productivity software, and business applications
• Coordinate and facilitate IT onboarding for new hires and employees transitioning into new roles, including the setup, configuration, and deployment of computers, software, systems, and equipment, ensuring all technology is fully functional and ready for use on their start date or transition date, whether onsite or remotely
• Manage user accounts, permissions, and access in accordance with company policies
• Oversee system maintenance, updates, and patches being performed by managed service provider
• Maintain IT asset inventory, including hardware, software licenses, and warranties
• Serve as the primary liaison with SymQuest for escalated issues, network infrastructure support, and managed printing services
• Open, track, and follow up on support tickets with managed service provider

Skills

• 2-4 years of experience in an IT support, IT administrator, or similar role
• Working knowledge of Windows and/or macOS environments
• Experience troubleshooting basic networking, hardware, and software issues
• Strong administration and project management skills and comfort working with external vendors
• Ability to manage multiple tasks and prioritize support requests
• Experience working with managed service providers (MSPs)
• Familiarity with printers, copiers, and managed print environments
• Basic knowledge of networking concepts (VPNs, firewalls, Wi-Fi)
• IT certifications (CompTIA A+, Network+, or similar) are a plus
• Experience with Remote Monitoring and Management (RMM) tools to proactively monitor, troubleshoot, and maintain IT systems and networks is preferred but not required

Benefits

• Collaborative and innovative team where your contributions make a meaningful impact
• Opportunity to take ownership of IT operations and drive improvements
• Opportunities to grow professionally

Company Overview