[Remote] Juris Doctor with Customer Service exp

Note: The job is a remote job and is open to candidates in USA. Akkodis is seeking a customer service professional with a Juris Doctor or LL.M. for a fully remote role. The role involves responding to complex customer inquiries, maintaining claims and correspondence procedures, collaborating with business partners, and helping resolve case issues.

Responsibilities

• Respond to complex inquiries from customers and clients across a variety of communication methods, including phone, email, and written correspondence
• Adhere to standard protocols, procedures, and instructions from the Project Manager and Supervisors, as well as implementing feedback as required
• Work effectively in a highly collaborative environment with a variety of business partners
• Create, monitor, and update scripting and procedures for claims and correspondence teams to ensure the work they are doing is furthering the goals of the project
• Assist the supervisor or PM in resolving any issues that might arise Monitor the overall health of the case by identifying any errors and creating solutions for resolution

Skills

• JD from an accredited US law school or LLM
• Flexible and customer service focused
• Outstanding written and verbal communication skills are required
• Ability to clearly communicate complex ideas to diverse audiences
• Ability to handle changing or competing priorities to support business needs
• Strong technical orientation, excellent computer skills, exceptional planning and organizational skills, critical thinking and a keen attention to detail are all required
• Experience with MS Office Suite, specifically Word, Excel, Access, and Outlook

Benefits

• Fully remote
• For associates (not client-recruited jobs or jobs that are direct hires to a client): medical, dental, vision, and life insurance
• For associates (not client-recruited jobs or jobs that are direct hires to a client): short-term disability
• For associates (not client-recruited jobs or jobs that are direct hires to a client): additional voluntary benefits
• For associates (not client-recruited jobs or jobs that are direct hires to a client): an EAP program
• For associates (not client-recruited jobs or jobs that are direct hires to a client): commuter benefits
• For associates (not client-recruited jobs or jobs that are direct hires to a client): a 401K plan
• For associates (not client-recruited jobs or jobs that are direct hires to a client), paid leave may be available, including Paid Sick Leave or any other paid leave required by Federal, State, or local law
• For associates (not client-recruited jobs or jobs that are direct hires to a client), Holiday pay may be available where applicable

Company Overview

Company H1B Sponsorship