[Remote] Senior Operations Excellence Consultant

Note: The job is a remote job and is open to candidates in USA. Lyric is hiring a Senior Operations Excellence Consultant to lead operational readiness and implementation initiatives across its Customer Success organization. The role coordinates cross-functional planning, translates technical and business requirements into scalable operational practices, and improves readiness processes and service delivery.

Responsibilities

• Lead operational readiness initiatives for new products, services, enhancements, and strategic initiatives across Client Success
• Lead operational intake activities for new products, services, and enhancements, ensuring operational requirements, dependencies, and readiness considerations are identified and incorporated into implementation planning
• Evaluate operational impacts, assess readiness against defined criteria, and develop operational readiness strategies that support go/no-go recommendations, risk mitigation, and successful adoption of new capabilities
• Translate technical and business requirements, system dependencies, and integration considerations into scalable operational workflows, readiness plans, and operational execution strategies
• Coordinate readiness activities and drive end-to-end alignment across Product, Engineering, Integration, and Client Success to ensure organizational preparedness prior to release
• Identify operational risks, dependencies, and gaps, facilitating cross-functional resolution to support successful delivery and readiness
• Monitor, evaluate, and communicate operational readiness status, execution progress, and operational insights to support informed decision-making and continuous improvement
• Develop, maintain, and continuously refine operational readiness frameworks, playbooks, runbooks, and supporting operational artifacts that enable consistent, scalable execution across Services
• Drive the adoption of standardized operational metrics that measure readiness effectiveness, operational efficiency gains, and business impact, enabling data-driven reporting and informed decision-making across operational and executive leadership
• Serve as the operational lead for assigned cross-functional initiatives, ensuring participation and alignment across technical and business stakeholders
• Build trusted partnerships with Product, Engineering, Integration, Client Success, and other operational teams to facilitate successful readiness initiatives and provide guidance on execution approaches and downstream operational impacts
• Provide consultative operational guidance throughout the product and service lifecycle, ensuring readiness risks, dependencies, and operational impacts are understood and proactively addressed
• Facilitate operational planning sessions, readiness reviews, and implementation discussions to support informed decision-making
• Communicate readiness status, operational risks, dependencies, and recommendations to stakeholders and leadership
• Influence cross-functional stakeholders to achieve operational readiness objectives by facilitating alignment, resolving dependencies, and communicating operational recommendations
• Analyze operational processes, readiness outcomes, execution performance, and stakeholder feedback to identify opportunities for continuous improvement
• Measure and evaluate operational readiness effectiveness and recommend enhancements that improve scalability, efficiency, and organizational preparedness
• Evaluate and leverage AI-enabled tools and automation opportunities to streamline and improve operational workflows and reduce manual efforts for readiness activities, driving execution efficiency
• Contribute to the evolution of Services operational practices by incorporating lessons learned, emerging technologies, and cross-functional feedback
• Develop reporting, dashboards, or operational metrics that provide end-to-end visibility into readiness progress, implementation health, and operational performance serving audiences from contributors to executives

Skills

• Applicants must already be legally authorized to work in the U.S
• Bachelor's Degree in Business, Information Systems, Computer Science, Engineering, or a related field
• Minimum of five (5) years of experience in operational excellence, operational readiness, implementation, technical operations, program coordination, or a related operational discipline
• Minimum of three (3) years of experience partnering cross-functionally with Product, Engineering, Integration, and business teams in a technology or SaaS environment to lead complex operational initiatives without direct authority
• Minimum of three (3) years of experience translating technical requirements, system dependencies, and integration considerations into scalable operational processes, readiness plans, and successful product launch, service enablement, or organizational change initiatives
• Minimum of three (3) years of experience working in Agile or Kanban environments using Jira, Confluence, or similar work management platforms
• Excellent verbal and written communication skills, with the ability to communicate technical concepts, operational impacts, and readiness recommendations to both technical and non-technical audiences
• Stakeholder management and relationship-building skills, with the ability to influence cross-functional teams and drive alignment without direct authority
• Ability to influence outcomes through collaboration, credibility, and effective communication rather than formal authority
• Experience facilitating cross-functional planning sessions, operational readiness reviews, or implementation planning activities
• Demonstrated analytical and critical thinking skills with the ability to evaluate complex operational challenges and develop practical, scalable solutions
• Ability to think systemically, evaluating upstream and downstream operational impacts to develop solutions that support scalable, sustainable execution
• Strong organizational and planning skills, with the ability to manage multiple concurrent initiatives and competing priorities
• Highly collaborative, self-motivated, and proactive, with a continuous improvement mindset
• Ability to navigate ambiguity and adapt to changing business priorities while maintaining focus on operational outcomes
• Strong technical aptitude and the ability to quickly learn new systems, tools, technologies, and business processes
• Excellent attention to detail with a commitment to operational quality, consistency, and execution excellence
• Demonstrated ability to evaluate operational impacts, assess organizational readiness, identify operational risks, and develop practical solutions that support successful operational execution
• Experience in healthcare technology, payment integrity, or payer operations
• Experience supporting technical implementations, system integrations, or SaaS product delivery
• Familiarity with operational metrics, dashboard development, or executive reporting
• Experience utilizing AI-enabled tools to improve operational efficiency, documentation, reporting, or workflow automation
• Lean, Six Sigma, Agile, Scrum, or related operational excellence certifications

Benefits

• Remote - South Carolina, United States of America

Company Overview