[Remote] Key Account Manager

Note: The job is a remote job and is open to candidates in USA. FICO is seeking a Key Account Manager to lead and grow a strategic financial-institution account. The role develops senior client relationships, shapes tailored enterprise software solutions, negotiates complex deals, and drives account growth using analytics and decisioning technologies.

Responsibilities

• Strategic Leadership: Build and nurture relationships with C-suite and senior client stakeholders to uncover and address their most critical business challenges, demonstrating the value of FICO’s solutions at every turn
• Solution Innovation: Collaborate with internal teams across sales, product, delivery, and marketing to design tailored, enterprise-grade solutions that align with client needs and long-term strategies
• Complex Deal Structuring: Lead high-stakes negotiations for multi-million-dollar contracts, ensuring mutually beneficial outcomes that protect and expand FICO’s footprint within the account
• Client Advocacy: Serve as the voice of the client within FICO, influencing product roadmaps and solution strategies to address evolving market demands
• Business Growth: Develop and execute comprehensive business plans that drive account expansion and long-term profitability, while achieving quarterly and annual sales targets with significant upside potential
• Market Leadership: Represent FICO as a trusted advisor, staying ahead of industry trends and positioning the company as the go-to partner for advanced analytics and decisioning solutions

Skills

• Demonstrated success in building and managing strategic relationships with senior executives, particularly within large financial institutions
• A track record of structuring and closing complex, multi-million-dollar deals, including SaaS-based solutions that expand existing offerings or integrate into larger solution bundles
• Deep familiarity with banking, credit risk, fraud prevention, account management, or consumer lending
• Ability to craft and execute joint business plans that align with client objectives and FICO's strategic priorities
• A Passion to learn and educate customers and FICO colleagues through presentations, and conversations
• Strong soft skills, and a genuine interest in people and a desire to help them be wildly successful
• Able to maintain focus and effectiveness under pressure, adaptable to change, and recover quickly from setbacks
• A team-oriented mindset that values collaboration and leverages the collective strengths of colleagues to deliver exceptional results
• The courage to work autonomously, take initiative without waiting for direction, and stay persistent on complex opportunities, even when the path is unclear or the first answer is no
• Bachelor's degree in business, technology, or a related discipline, or equivalent commercial experience
• Experience in applying technologies such as machine learning, AI, decision management, and optimization is highly desirable

Benefits

• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

Company Overview

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