[Remote] Key Account Manager

Note: The job is a remote job and is open to candidates in USA. Hillebrand Gori is hiring a Key Account Manager to lead strategic account management for large and complex national accounts. The role develops sector strategies, oversees account initiatives, negotiates pricing and contracts, and drives customer retention, growth, and profitability.

Responsibilities

• Define small-sized sector level key account strategy for one or more large and complex national accounts including account planning, revenue targets, service goals, etc., considering strategy, financial objectives, Group guidelines, and policies
• Lead, oversee, and control highly strategic activities and initiatives across the sector with significant impact on overall results and very high business risk potential
• Determine and monitor implementation of portfolio strategy and achieve alignment with sector’s business plans
• Formulate and lead pricing strategies, contract negotiations, and possibly supply chain management for the accounts
• Drive key account retention, market acquisition, business growth and profitability for the sector
• Guide sector’s key accounts and drive internal and external collaboration and cross-selling activities within the sector
• Engage with senior management of key accounts in support of business development and transformational deals
• Drive sector management and customer segments within the sector by developing the strategy, consolidation of industry demands, and ensuring best practice sharing
• Facilitate alignment of global strategies with the sales and marketing strategy and ensure coordination of global sectors’ efforts with customer solutions and innovation
• Identify, anticipate, and understand sector-level market trends and customer requirements, translate products into solutions to meet their needs
• Introduce and embed world class account management practices at the sector level
• Steer and establish systems for active monitoring of competitive activity and dissemination of information and best practices to relevant parties within the accounts
• Analyze complex multi-dimensional issues extensively and conceptualize improvements in account management methods and techniques
• Deliver innovation that directly influence the way the sector is operating and making money
• Reach agreements with external parties to accept complete proposals and programs where there is little interest in cooperating or participating
• Negotiate and authorize critical agreements/contracts, changing terms and conditions significantly where required

Skills

• 7 + years of key account management, sales, or business development experience
• Experience managing strategic, high-revenue customer relationships
• Proven success driving account growth, retention, and profitability
• Strong contract negotiation and pricing strategy experience
• Knowledge of logistics, transportation, and supply chain solutions
• Excellent executive-level communication and stakeholder management skills
• Strong financial analysis and business acumen
• Proficiency in Microsoft Office Suite, with intermediate to advanced Excel skills
• Bachelor's degree in Business, Supply Chain Management, Finance, or a related field preferred

Benefits

• Belong to a diverse and dynamic culture that promotes inclusion, growth, and development.
• Bonus incentive plan.
• Medical, dental, and vision benefits.
• Generous PTO plan, including sick days and Floating Holidays.
• 401k match.
• Hybrid work environment.

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