[Remote] Strategic Account Manager

Note: The job is a remote job and is open to candidates in USA. Labviva is hiring a Strategic Account Manager to lead key customer accounts and drive adoption, retention, and growth. The role guides customers through the full lifecycle, coordinates account initiatives with cross-functional teams, and helps customers achieve their goals using Labviva’s software solutions.

Responsibilities

• Develop strong customer relationships by having excellent interpersonal skills and being a trusted advisor and advocate for the customer and their goals in working with Labviva
• Manage multiple customer growth initiatives at a time with the cross-functional teams at Labviva and with our customer contacts
• Guide our customers through the entire customer lifecycle from lead to onboarding to implementations, adoption, expansion, and renewal
• Collaborate in regular business reviews and customer check-ins to ensure Labviva is meeting customer satisfaction and to identify more ways in which Labviva can solve customer needs
• Partner with the Supplier, and Product teams in developing multi-initiative account plans to grow GMV revenue
• Collaborate with the Product team to host Voice-of-Customer feedback sessions with end users to ensure Labviva continues to build products aligned with customer requirements
• Proactively provide actionable data insights for our customers and guide them toward Labviva solutions
• Mastery of Labviva’s software solutions and ability to promote, demo, and discuss our capabilities with technical and non-technical contacts
• Ability to qualify customer needs and collaborate with Labviva Engineering for project scope and design

Skills

• You will have a track record for delivering customers' goals, building trusted relationships, and managing multiple projects and initiatives at a time with both internal and external stakeholders and cross-functional teams
• Bachelor's degree and at least 5+ years in working in Pharma and Biotech Procurement & Purchasing
• Experience working with, or for, enterprise customers in Biotech, Life Sciences, or higher-education research institutions required
• Minimum 2 year's experience integrating or selling software and/or hands-on usage of e- Procurement platforms such as Ariba, Oracle, and Jaggaer
• Naturally organized and detail-oriented, with the ability to drive projects that rely on multiple cross-functional teams
• Comfortable communicating with senior executives externally, as well as the ability to work with all internal teams both technical and non-technical to execute customer goals
• Independent worker who is comfortable navigating a growing startup organization in a fast-paced environment
• Ability to prioritize and pivot, when necessary, with a strong ability to problem solve
• Outstanding multi-task management skills across a varied set of responsibilities
• Expertise in Microsoft Suite, strong PowerPoint and Excel skills, JIRA, Confluence, and Data Analysis
• Strong written, verbal, and presentation communication skills
• Experience with lab consumables inventory management

Benefits

• Hybrid work option based out of the Boston corporate headquarters, with 3 days a week (Tuesday, Wednesday, Thursday) in the office
• Fully remote option for employees residing in the Eastern Time Zone
• Health benefits
• Discretionary time off
• Parental leave
• Equity

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