[Remote] Lead Application Support Analyst - Health Plan

Note: The job is a remote job and is open to candidates in USA. Sanford Health Plan is hiring a Lead Application Support Analyst to support and maintain information technologies that meet business needs and support decision-making. The role leads application projects, partners with business analysts and project managers, facilitates effective application use, and mentors team members.

Responsibilities

• Gathers, analyzes, designs, develops, modifies, tests, implements, evaluates, and maintains information technologies that collect data to support business needs
• Utilizes data to support decision-making
• Provides identification of outcomes
• Develops plans for achieving identified outcomes
• Assists and documents testing, training, activation and implementation of the plan
• Provides for outcome measurement and evaluation
• Leads and communicates project progress and outcomes to appropriate health system departments and personnel
• High level of customer service while promoting and participating in the team approach necessary
• The Lead Applications Support Analyst collaborates with Business Analyst's and Project Manager's to ensure business requirements are met
• Acts as a liaison to assigned leaders and departments as well as providers in order to facilitate optimal use of applications
• Holds team members accountable for configuration standards
• Delegates project tasks and project lifecycle support to team members
• Mentors team members

Skills

• Bachelor's degree required
• Excellent time management and prioritization skills
• Excellent interpersonal, and customer service skills, as well as strong presentation techniques required
• Project management, prioritization, strong communication and problem solving skills needed on a daily basis
• Skillful at managing change
• Experience with Microsoft Office software
• Knowledge of current clinical or business practice, regulatory healthcare requirements, and healthcare information systems
• Knowledge of existing Service Level Agreements and ensure compliance with standards
• May demonstrate basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies in daily work when necessary
• When applicable, must possess knowledge in state and federal laws, rules and regulations
• Area of focus in information technology, healthcare, business, or related field preferred
• Four years of relevant experience in application support, hardware or interface preferred

Company Overview

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