[Remote] Lead Customer Success Representative

Note: The job is a remote job and is open to candidates in USA. Honeywell Technologies is a global automation company serving the building, industrial, and process sectors with automation products, services, and solutions. The Lead Customer Success Representative manages customer portfolios, drives onboarding, adoption, satisfaction, and retention, and provides guidance to less-experienced team members while coordinating with internal teams.

Responsibilities

• Manage day-to-day Customer Success activities for assigned customer accounts
• Execute onboarding, adoption, and lifecycle engagement plans aligned with Customer Success standards
• Serve as the primary point of contact for customer relationship management
• Support preparation and delivery of Business Reviews and status updates
• Monitor customer health, usage, and engagement indicators
• Identify early signs of risk and take proactive action to support retention
• Drive product adoption by sharing best practices and relevant use-case guidance
• Support renewal readiness through consistent value delivery and customer engagement
• Represent customer needs internally and coordinate with Support, Services, and Sales teams
• Support renewal and expansion motions by identifying customer needs and opportunities
• Ensure effective handoffs and follow-ups across the customer lifecycle
• Provide guidance and day-to-day support to Customer Success Representatives or newer team members
• Share best practices and contribute to team knowledge and execution consistency
• Act as a role model for Customer Success execution discipline and customer engagement quality
• Maintain accurate customer records, activity tracking, and health status in CRM and Customer Success systems
• Adhere to defined Customer Success processes, playbooks, and reporting requirements

Skills

• 4+ years of experience in Customer Success, Customer Support, Services, or Account Management roles
• Strong customer communication and relationship-management skills
• Ability to manage multiple customer engagements independently
• Bachelor's degree or equivalent experience
• Experience with recurring-revenue, subscription, or services-based business models
• Familiarity with Customer Success tools, CRM systems, and customer health concepts
• Experience supporting renewals or expansion activities

Benefits

• Workplace Type: Remote
• This position is incentive plan eligible.
• Employer subsidized Medical, Dental, Vision, and Life Insurance
• Short-Term and Long-Term Disability
• 401(k) match
• Flexible Spending Accounts
• Health Savings Accounts
• EAP
• Educational Assistance
• Parental Leave
• Paid Time Off (for vacation, personal business, sick time, and parental leave)
• 12 Paid Holidays

Company Overview

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