[Remote] Lead Product Manager, Member Experience

Note: The job is a remote job and is open to candidates in USA. Sidecar Health is hiring a Lead Product Manager to scale its platform and improve member experience across the healthcare journey. The role owns product strategy and roadmap for member-facing features, partnering across teams to deliver intuitive, scalable, compliant experiences, including those powered by modern technology such as AI.

Responsibilities

• Own the end-to-end product strategy and roadmap for key member-facing features and experiences
• Translate member pain points, business needs, and operational challenges into scalable product solutions
• Drive cross-functional collaboration with engineering, design, operations, member support, and compliance to bring products to life
• Evaluate and integrate third-party solutions where appropriate, and lead build-vs-buy decisions
• Define and track KPIs related to member engagement, product usage, and satisfaction to guide prioritization
• Partner closely with marketing and member operations to ensure member awareness, adoption, and feedback loops
• Champion an iterative, data-informed approach to product development with an emphasis on quality, accessibility, and ease of use
• Ensure member-facing experiences remain compliant, secure, and in alignment with regulatory requirements

Skills

• Must reside in California for consideration
• This position is not eligible for visa sponsorship or transfers
• 8+ years of product management experience, with a track record of owning high-volume consumer products (mobile and web) where onboarding, activation, and retention drive results
• Experience shipping LLM- or ML-powered customer-facing experiences that personalize or simplify the user journey
• Proven ability to simplify complex, confusing experiences into clear, intuitive ones
• Fluency in experimentation (A/B testing), personalization, and journey-level metrics, not just feature-level metrics, plus proficiency in SQL
• Close partnership with design and user research, including a habit of speaking directly with members
• Ability to set direction in ambiguous, fast-moving environments and influence senior stakeholders and executives
• Strong communication, storytelling, and documentation skills
• Strong data and analytical mindset (including proficiency in SQL)
• Bachelor's or Master's in a relevant field
• Experience in healthcare, insurance, or other complex, regulated industries

Benefits

• Bonus opportunity
• Equity package
• Comprehensive Medical, Dental, and Vision benefits
• A 401k retirement plan
• Paid vacation and company holidays

Company Overview