[Remote] Lead UX Designer - Search Job Details | Grainger Businesses

Note: The job is a remote job and is open to candidates in USA. Grainger is hiring a Lead User Experience Designer to shape experience strategy and design for Search and Guidance across Grainger.com. The role focuses on helping customers discover products, navigate a complex assortment, and make confident purchasing decisions through research-informed, scalable user experiences.

Responsibilities

• Lead comprehensive UX strategy and design execution for Search and Guidance experiences on Grainger.com, working across teams to design elegant, intuitive customer journeys that improve discoverability, decision-making, and job completion
• Work with cross-functional partners in Product Management, Engineering, ML, Analytics, and Merchandising to align on experience objectives and deliver solutions
• Translate complex customer, business, and technical requirements into elegant, scalable user experiences
• Apply systems thinking to design connected experiences that span search, guidance, and an array of customer touchpoints
• Conduct and incorporate customer research, behavioral analytics, session replay insights, and usability testing into design decisions and iterative improvements where appropriate
• Deliver high-fidelity designs, prototypes, user flows, and detailed design specifications that enable efficient implementation and high-quality execution
• Balance customer needs with technical and business constraints, designing solutions that support continuous delivery while maintaining a high-quality user experience
• Contribute to and evolve Grainger’s design system while ensuring experiences delight user expectations and remain scalable, accessible, and predictable
• Clearly communicate design rationale, influence stakeholders, and facilitate productive design discussions and critiques

Skills

• Formal education in User Experience Design, Human Centered Design, Design, Human-Computer Interaction (HCI), Product Design, or a related discipline
• 5+ years of UX experience working with an agile product team
• Experience leading complex, ambiguous product initiatives from discovery through delivery
• A deep understanding of UX design, interaction design, information architecture, usability, and product design best practices
• Advanced proficiency in Figma, including prototyping, components, variables, design systems, and developer handoff
• Demonstrated systems thinking with the ability to design cohesive experiences across multiple products, features, and customer journeys
• Experience working in fast-paced, lean product environments with continuous delivery practices
• Experience creating responsive web designs
• Experience contributing to and working within an established design system
• Familiarity with accessibility standards (WCAG 2.1 AA) and inclusive design principles
• Passion for learning and adopting emerging AI tools to improve both design workflows and customer experiences
• Excellent written, verbal, presentation, and storytelling skills with the ability to influence cross-functional partners
• Strong facilitation, collaboration, and relationship-building skills
• A proactive mindset with the ability to independently identify opportunities, prioritize work, and drive initiatives forward
• A portfolio demonstrating exceptional craft, strategic thinking, and the ability to simplify complex customer problems while balancing user, business, and technical needs
• Corporate B2B and search-focused experience preferred

Benefits

• Incentive target of up to 15%, based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program.
• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment.
• 6 free sessions each year with a licensed therapist to support emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date).
• 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts.
• Tuition reimbursement.
• Student loan refinancing.
• Free access to financial counseling, education, and tools.
• Maternity support programs and nursing benefits.
• Up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.
• Hybrid work: based in Lake Forest or Chicago 2 days a week; may be remote for out-of-state team members.

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