Remote Live Chat Customer Service Specialist – Patient Engagement & Appointment Scheduling at brighthush

About brighthush

brighthush is a forward‑thinking dental care provider that blends cutting‑edge technology with compassionate, patient‑first service. With a growing network of clinics across the United States, brighthush is redefining how people experience dental care by offering a seamless, digital-first approach that makes scheduling, communication, and treatment planning effortless. Our mission is to empower every patient to achieve a healthy, confident smile through personalized care, innovative treatments, and a supportive team culture that values collaboration, growth, and work‑life balance.

Why Join brighthush?

At brighthush, we believe that exceptional customer service is the cornerstone of a thriving dental practice. Our Remote Live Chat Agent role is more than a job – it’s an opportunity to become the friendly voice that guides patients through their journey, from the first online inquiry to the final post‑treatment follow‑up. By joining our team, you’ll:

• Work in a flexible, remote environment that respects your personal commitments.
• Collaborate with a dedicated team of dental professionals, marketing experts, and IT specialists.
• Contribute directly to patient satisfaction, retention, and overall practice success.
• Grow your career through continuous learning, mentorship, and clear advancement pathways.

Key Responsibilities

As a Remote Live Chat Agent at brighthush, you will be the first point of contact for patients visiting our website. Your daily tasks will include:

• Real‑time Engagement: Monitor incoming live chat inquiries and respond promptly with empathy, professionalism, and accuracy.
• Appointment Coordination: Schedule, reschedule, and confirm appointments while verifying patient details and insurance information.
• Provide detailed explanations of our services, treatment options, and pricing to help patients make informed decisions.
• Escalate complex or sensitive issues to the appropriate clinical or administrative team members.
• Maintain accurate, up‑to‑date records of all patient interactions in our CRM system.
• Collaborate with marketing and patient experience teams to refine scripts, FAQs, and chatbot flows.
• Track and report key performance metrics such as response time, conversion rate, and patient satisfaction scores.
• Continuously seek ways to improve the chat experience, from reducing wait times to enhancing the tone and clarity of our communications.

Essential Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Proven customer service experience, ideally in a medical, dental, or healthcare setting.
• Excellent written and verbal communication skills in English; additional languages are a plus.
• Proficiency with live chat platforms (e.g., Intercom, Zendesk, LiveChat) and simultaneous use of multiple computer systems.
• Strong multitasking ability and the capacity to prioritize tasks in a fast‑paced environment.
• Detail‑oriented with a commitment to accurate data entry and record keeping.
• Friendly, outgoing personality with a genuine passion for helping others.
• Self‑motivated, capable of working independently while also thriving in a collaborative team setting.
• Access to a quiet, distraction‑free workspace with reliable high‑speed internet and a dedicated headset.

Preferred Qualifications

• Experience with dental practice management software (e.g., Dentrix, Eaglesoft).
• Knowledge of dental terminology, common procedures, and insurance processes.
• Prior exposure to remote or virtual customer support roles.
• Familiarity with HIPAA regulations and patient privacy best practices.
• Strong analytical skills and comfort with basic reporting tools.

Core Skills & Competencies

• Communication Excellence: Ability to convey complex information clearly and concisely.
• Problem‑Solving: Quick thinking to resolve patient concerns and find effective solutions.
• Empathy & Patience: Understanding patients’ anxieties and providing reassurance.
• Technical Proficiency: Comfortable navigating CRM, scheduling, and live chat software.
• Time Management: Efficiently handle multiple chats without compromising quality.
• Team Collaboration: Share insights and feedback with colleagues to improve processes.
• Adaptability: Thrive in a dynamic environment with evolving protocols and technologies.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Remote Live Chat Agent, you will have access to:

• Structured onboarding and ongoing training modules covering dental terminology, patient psychology, and advanced chat techniques.
• Mentorship from senior customer experience managers and clinical staff.
• Cross‑functional projects that expose you to marketing, operations, and clinical workflows.
• Clear promotion tracks to roles such as Senior Live Chat Specialist, Patient Experience Lead, or Customer Success Manager.
• Annual professional development stipend for courses, certifications, or conferences.

Work Environment & Culture

brighthush fosters a culture of inclusivity, innovation, and continuous improvement. Our remote team enjoys:

• Flexible scheduling that supports work‑life balance.
• Regular virtual team huddles, knowledge‑sharing sessions, and social events.
• A transparent, merit‑based performance review system that rewards initiative and results.
• Access to cutting‑edge collaboration tools (Slack, Microsoft Teams, Zoom).
• Recognition programs that celebrate milestones, patient success stories, and team achievements.

Compensation, Perks & Benefits

We offer a competitive compensation package designed to attract and retain top talent:

• Base pay of $23 per hour, with potential for overtime and performance bonuses.
• Comprehensive benefits package including medical, dental, and vision insurance.
• Paid time off, holidays, and a flexible vacation policy.
• 401(k) plan with company match.
• Employee wellness program, including mental health resources and fitness stipends.
• Regular team retreats and off‑site events to strengthen camaraderie.
• Opportunity to earn additional income through referral bonuses and patient satisfaction incentives.

How to Apply

If you are a motivated, friendly individual with a passion for delivering exceptional customer service, we invite you to join brighthush and help shape the future of dental care. Click the link below to submit your application and take the first step toward an exciting career with us.

Apply to this position now

Join brighthush – Where Your Voice Makes a Difference

At brighthush, every chat you handle is an opportunity to brighten a patient’s day, build trust, and contribute to a healthier community. If you’re ready to bring your enthusiasm, empathy, and expertise to a forward‑thinking dental practice, we can’t wait to hear from you.