[Remote] Major Account Manager

Note: The job is a remote job and is open to candidates in USA. Agero seeks a Major Account Manager to own executive relationships and commercial growth across a portfolio of 2–4 high-value accounts. The role focuses on retaining and expanding revenue through strategic account planning, cross-functional solution delivery, contract negotiations, and executive business reviews.

Responsibilities

• Own and drive total revenue growth (encompassing both Roadside Assistance and Accident Management lines of business) across a defined, high-impact portfolio of 2-4 Major Accounts
• Build and maintain deep, trust-based relationships with senior and executive-level stakeholders to understand their long-term vision and deepen customer engagement
• Develop and execute comprehensive, multi-year strategic account plans designed to not only retain business but to actively expand the organization’s footprint and deepen product adoption
• Proactively identify and capture cross-sell and upsell opportunities across the full product suite; translate complex client needs into opportunities for value expansion
• Collaborate closely with Product, Marketing, Client Success, and Solutions Consultants to design and deliver tailored solutions that address specific client challenges
• Lead complex contract renewals and commercial negotiations, structuring agreements that secure profitable, long-term growth and mitigate risk
• Lead regular Strategic Business Reviews (SBRs) with client leadership to provide data-driven insights, ensure satisfaction, and align on future improvement of delivery
• Represent the organization in high-level client meetings and industry forums to strengthen partnerships and market positioning

Skills

• A Bachelor's degree in Business, Marketing, or a related field is required
• 8-12+ years of experience in Account Management, Enterprise Sales, or Business Development
• Demonstrated experience managing multi-product portfolios across enterprise-level accounts
• A proven track record of growing accounts through significant expansion and cross-selling initiatives
• Experience navigating complex, matrixed client organizations
• Strong relationship-builder with the ability to navigate and influence stakeholders within multiple complex client organizations simultaneously
• Possesses solid business insight; able to identify sophisticated growth levers, understand client P&L pressures, and propose appropriate, high-value solutions
• A collaborative operator who works effectively across internal teams (Product, Marketing, Solutions) to deliver client success without needing direct authority
• An effective communicator and skilled negotiator, capable of driving retention and expansion outcomes in high-stakes commercial discussions
• Results-oriented and disciplined, demonstrating strong skills in pipeline management and long-term account planning
• Ability to move beyond feature selling to articulate the strategic business value and ROI of the partnership to executive audiences
• Willingness to travel as required for strategic client engagements, QBRs, and industry events
• Applicants must be currently authorized to work in the United States on a full‑time basis
• This position is not eligible for employer visa sponsorship now or in the future
• An MBA is considered a plus

Benefits

• Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
• 401(k) plan with company match
• Tuition assistance
• Flexible time off
• Paid sick leave
• Ten paid holidays annually
• Parental planning benefits
• Bonus/Incentive Programs

Company Overview