[Remote] Manager, Content Operations

Note: The job is a remote job and is open to candidates in USA. Public Broadcasting Service (PBS) is hiring a Manager of Content Operations to manage the delivery, readiness, and availability of general audience video content across PBS and third-party streaming platforms. The role oversees workflows from content intake through quality review, publishing, and library management, while coordinating with internal teams, distribution partners, and producers.

Responsibilities

• Manage digital video delivery from intake through distribution, establishing schedules, confirming requirements, and coordinating dependencies across internal teams and external partners
• Translate approved content windowing and platform plans into publishing requirements, including release dates, expirations, geographic restrictions, and access settings. Resolve discrepancies with the appropriate policy and rights owners
• Oversee multiple versions of video assets and supporting materials, including captions, audio tracks, artwork, metadata, and platform-specific edits, ensuring the correct assets reach each destination
• Manage operational readiness for premieres, library releases, and new distribution initiatives. Identify delivery risks early, communicate impacts, and coordinate contingency plans
• Establish and maintain quality assurance procedures for video, audio, captions, and metadata. Coordinate corrections and verify that published content meets PBS standards and platform requirements
• Maintain accurate asset records, delivery tracking, and streaming availability information across content and digital asset management systems
• Lead troubleshooting of failed deliveries, publishing errors, and content availability issues. Coordinate resolution across teams, escalate risks, and address recurring causes
• Develop and document processes that improve turnaround times, reduce manual work, and clarify responsibilities across Video Operations, Programming, Content Packaging, and platform teams
• Partner with Technology and Product teams to define operational requirements, test system changes, and support migrations, integrations, and workflow automation
• Execute certain job functions outside of general work hours (M-F 9am-5pm) on an as-needed basis to accommodate last minute deliverables ahead of airdate
• Lead the implementation of new processes and workflows as opportunities arise or circumstances evolve across Digital Video Team, Technology, Media Operations Center, Programming, and others
• Coordinate operational support for livestreams and near-live releases, including testing, caption readiness, delivery plans, and backup procedures
• Additional responsibilities as assigned

Skills

• Bachelor's degree in communications, media production, technology, or a related field, or equivalent professional experience
• Seven or more years of experience in digital video operations, media asset management, streaming distribution, or a related field, including responsibility for complex workflows and cross-functional projects
• Experience with content management and digital asset management systems, including asset ingest, metadata, publishing, and library maintenance
• Working knowledge of video formats, encoding and transcoding, captioning, audio specifications, and file delivery methods
• Understanding of streaming platforms across web, mobile, and connected television, including YouTube publishing tools and operational requirements
• Experience applying content rights, windowing restrictions, and platform specifications to distribution workflows

Benefits

• Fully remote
• Eligibility for discretionary bonuses for eligible employees
• Various insurance options, including medical, dental, vision, hearing, life, accidental death and dismemberment, short-term and long-term disability, and business travel accident insurance, for eligible employees
• Identity protection program for eligible employees
• Employee assistance program for eligible employees
• Financial and retirement savings benefits, including the PBS Retirement Plan 403(b), for eligible employees
• Paid time off (17 days per year) for eligible employees
• Paid sick time benefits (12 days per year) for eligible employees
• Paid parental leave (60 days / 12 weeks) for eligible employees
• Paid holidays (12 days per year) for eligible employees

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