[Remote] Human Resources Specialist II

Note: The job is a remote job and is open to candidates in USA. HCM Unlocked, part of Specialty Program Group and HUB International, is hiring a Human Resources Specialist II to provide day-to-day HR operational and administrative support to multiple client companies through a fractional HR service model. The role supports employee lifecycle processes, client relationships, compliance, employee relations, and HR service delivery improvements.

Responsibilities

• Prioritize and manage multiple client accounts efficiently, ensuring consistency and high-quality
• Deliver HR services across all client accounts; including but not limited to: General HR Administration, On/offboarding Management, Compliance Assistance, LOA, Handbook/Policy Development, Performance Management, SOP creation, etc
• Support HCMU clients with HRIS system support if applicable
• Act in a client lead communication and facilitation position for accounts that may have multiple services or multiple HCMU consultants
• Develop and maintain strong client relationships and foster trust and confidence, proactive communication, and responsiveness
• Work closely with Project Managers, Client Relationship Managers and/or Technical Account Managers to understand client deliverables and provide regular and detailed status updates, ensuring transparency and accountability
• Collaborate with internal team members to identify opportunities for process improvement
• Apply HR knowledge and experience to anticipate potential challenges and proactively address any issues that may arise
• Propose and implement solutions to improve service delivery and client satisfaction
• Stay updated on industry trends, regulatory changes, and best practices in HR
• Serve as a first point of escalation for employee relations concerns and coach managers through early-stage issues
• Conduct initial fact-finding for low-risk investigations and prepare summaries for HR leadership
• Provide guidance to managers on progressive discipline, performance documentation, and policy interpretation
• Support management efforts during HR program rollouts by preparing guides, FAQs, or micro-trainings
• Support clients with LOA service with Managed LOA product
• Train or teach additional HR Specialists on client tasks or HR items that may be needed to support client service delivery within HR product
• Perform any additional tasks or responsibilities as assigned

Skills

• Prior experience working in a multi-client environment is required
• Bachelor's degree in human resources, business administration, or related field
• Minimum of 2-4 years of experience in HR Generalist, Specialist, Consultant or Business Partner roles
• Proven track record of successfully managing multiple client accounts and projects simultaneously
• Comprehensive understanding of HR principles, practices, and regulations
• Exceptional communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels
• Highly organized with keen attention to detail and the ability to prioritize tasks effectively
• Proficiency in HRIS platforms and other relevant software applications (Examples: SAP, Oracle, Workday, Paylocity, Paycor, UKG Ready, UKG Pro, Ceridian Dayforce, ADP WFN, Paycom and/or Paychex)
• Preferably in a client-facing capacity
• Prior Payroll/Benefits processing experience a plus
• Professional certifications such as PHR, SPHR, or SHRM-CP are a plus

Benefits

• Health, dental, vision, life, and disability insurance
• FSA and HSA accounts
• 401(k) accounts
• Paid-time-off benefits
• Eligible bonuses, equity, and commissions for some positions
• Structured training, licensing support, and ongoing development opportunities
• Retirement savings matching
• Company-paid life and disability plans
• Paid parental leave
• A wellbeing program designed to support real work/life balance
• A collaborative, high-performing culture with meaningful engagement
• Community impact through HUB Gives
• Room to grow your career
• Fully remote role

Company Overview