[Remote] Manager of Customer Growth, Nurture

Note: The job is a remote job and is open to candidates in USA. Pushpay is hiring a Manager of Customer Growth, Nurture to lead and scale its customer account growth function. The role focuses on retention, expansion revenue, product adoption, strategic customer alignment, and coaching a high-performing team.

Responsibilities

• Design and lead Pushpay’s proactive account growth and expansion strategy across a customer base of 14,000+ organizations
• Build and develop a high-performing Account Management and Growth organization focused on retention, expansion, product adoption, and customer outcomes
• Create scalable systems, playbooks, segmentation strategies, and operating rhythms to support long-term growth
• Establish rigorous inspection and accountability frameworks with clearly defined KPIs, dashboards, forecasting, and operational cadences
• Drive Net Revenue Retention and Customer Expansion
• Own strategic initiatives focused on improving Gross Revenue Retention (GRR), Net Revenue Retention (NRR), product adoption, and customer lifetime value
• Develop targeted motions for cross-sell, upsell, migration, adoption, and customer expansion tied to Pushpay’s evolving platform strategy
• Partner closely with Customer Success, Product, Marketing, Finance, and Sales to align customer growth initiatives to company priorities
• Build programs that intentionally drive customer alignment to new and existing Pushpay products and services
• Deal Coaching & Co-Selling: Actively participate in discovery calls, customer presentations, and commercial negotiations alongside reps to help advance and close strategic opportunities
• Pipeline & Forecast Inspection: Conduct weekly 1:1 pipeline reviews to inspect deal stage accuracy, identify deal risks, and maintain precise monthly/quarterly TMNR forecasts
• Rep Enablement & Hiring: Recruit, onboard, and continuously develop Ministry Growth Partners on consultative selling, whitespace mapping, and Pushpay product adoption
• Partner closely with Strategic Customer Success Managers to support retention, growth, executive alignment, and long-term strategic success across Pushpay’s top customer accounts (Top 350)
• Ensure Pushpay maintains deep executive alignment with key customer stakeholders and proactively identifies risks, opportunities, and evolving customer needs
• Build processes to “look around corners” for strategic customers — ensuring visibility into organizational changes, future initiatives, adoption risks, and growth opportunities
• Serve as an executive escalation and partnership leader for high-impact customer relationships
• Act as a strong internal voice of the customer across Product, Customer Success, Growth, and Executive Leadership
• Champion customer-first decision making while balancing company growth objectives
• Create mechanisms for surfacing customer insights, trends, risks, and opportunities to senior leadership
• Help shape product roadmap discussions and strategic priorities through customer feedback and market intelligence

Skills

• 3 to 5 years total in SaaS sales/expansion, with 3+ years directly managing quota-carrying reps (or a proven track record as a top-performing AE with team lead experience) and / or Ministry experience—as a pastor, executive pastor, operations leader
• Proven history of coaching reps to achieve or exceed expansion revenue quotas (NRR / MRR)
• Hands-on experience managing sales cycles, pipeline mechanics, and forecasting in Salesforce
• Proven experience building and scaling account management or customer growth organizations
• Strong operational and analytical mindset with experience building KPI-driven systems
• Experience managing strategic or enterprise customer relationships
• Demonstrated success driving retention, expansion, and customer adoption in a SaaS environment
• Strong executive presence with the ability to influence across senior leadership teams
• Ability to balance customer advocacy with commercial growth objectives
• Customer-obsessed
• Ministry minded
• Operationally rigorous
• Highly collaborative
• Strategic and forward-thinking
• Data-driven decision maker
• Strong coach and talent developer
• Comfortable operating in ambiguity and scaling environments
• High ownership mentality with bias toward execution
• Skilled at cross-functional alignment
• Experience leading through transformation, change management, or platform evolution is strongly preferred

Benefits

• 100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee
• 70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents
• 401K match
• Hybrid work model - 3 days in the office / 2 days remote each week-COS only
• Remote
• 12 paid Company Holidays
• 2 paid Volunteer Time Off days
• 20 days PTO to start, increases with tenure and seniority.
• Paid parental and adoption leave

Company Overview