[Remote] Managing Director, Account Management

Note: The job is a remote job and is open to candidates in USA. Elevate is recruiting a Managing Director, Account Management to lead strategies that retain and grow key customers. The role combines strategic account management, customer relationship development, team leadership and coaching, and collaboration to drive revenue growth and customer value.

Responsibilities

• Strategic Planning: Develop and implement strategic account plans that deliver on customer objectives and Elevate strategies
• Relationship Management: Build and nurture relationships with key accounts to understand and address their business needs, priorities, goals and challenges
• Governance: Conduct regular business reviews with customers to evaluate their satisfaction, identify areas for improvement, and uncover opportunities for growth
• Leadership: Manage and mentor a team of account managers providing guidance, training, support and systems to support their professional development and success
• Revenue Growth: Drive revenue growth by identifying cross-sell and upsell opportunities within designated accounts/teams, working in close collaboration with Sales and Service teams to develop retention and expansion strategies
• Problem Solving: Address customer issues promptly and effectively, collaborating with stakeholders to identify and deliver solutions
• Collaboration: Work closely with internal teams such as Sales, Services and Marketing to ensure a cohesive and comprehensive approach to serving key accounts
• Innovation: Drive a culture of learning and continuous improvement, identifying opportunities to evolve to deliver greater value to customers
• Analytics: Track and report on key account metrics, such as revenue growth, customer retention, and client satisfaction
• Market Awareness: Stay informed about industry trends, market conditions and competitors to provide valued insights and recommendations to customers
• Coaching: Serve as "coach" to Seller Servicer team, to support selling activities and enforce Sales best practices

Skills

• Experience in strategic account management (5+ years) and demonstrable success growing high-profile client accounts
• Leadership experience in the legal services industry, ideally in a global team and/or function head role
• Knowledge of legal industry trends, market dynamics, and best practices in account management
• Service Oriented – goes the extra mile, empathetic, strives to delight
• Strategic – manages the big picture, understands goals, drivers and dependencies
• Proactive – prepared and forward looking, always considers “what's next”
• Trustworthy – earns trust and credibility with customers and colleagues
• Networker – develops relationships, drives engagement
• Problem Solver – finds solutions, overcomes obstacles to deliver results
• Accountable – takes responsibility for actions and outcomes
• Leadership – develops high performing teams, leads by example
• Fearless – bold and confident, strong negotiation and influencing skills
• Collaborative – excels in a cross-functional setting; believes together we achieve more
• Growth Focused – results-driven and strong advocate of continuous improvement
• Analytical – data driven, fact-based, process-oriented
• Excellent MS Office skills - capable of preparing PowerPoint, Word, and Excel files without support
• Proficient in using CRM software, such as Salesforce, and other relevant systems/tools
• Bachelor's degree in business, communications, or an industry-related field

Benefits

• This is a virtual position.
• Plus bonus
• Full-time employees receive a comprehensive benefits package and PTO.

Company Overview