[Remote] Marketplace Operations Manager

Note: The job is a remote job and is open to candidates in USA. SupplyHouse is hiring a Marketplace Operations Manager to oversee the day-to-day operational health of its third-party marketplace channel. The role manages supplier sourcing and onboarding, marketplace performance, catalog and listing quality, and cross-functional operational workflows.

Responsibilities

• Proactively research and identify new marketplace supplier candidates across target categories, using competitive analysis, industry resources, and internal category gaps as inputs
• Conduct initial outreach to prospective suppliers, articulate SupplyHouse’s marketplace value proposition, and manage the early-stage relationship through qualification
• Coordinate with Category Management to prioritize and schedule new supplier conversations, ensuring alignment with category strategy before advancing candidates
• Own the end-to-end onboarding process for approved suppliers, including agreement coordination, contract administration, data requirements communication, and timeline management
• Lead technical feed setup and validation for new suppliers—mapping product data, verifying feed accuracy, and resolving data quality issues prior to go-live
• Train new suppliers on SupplyHouse’s systems, data standards, and operational requirements, ensuring they are set up for long-term success on the platform
• Serve as the primary point of contact for new suppliers through the onboarding period, troubleshooting issues and maintaining momentum to hit go-live milestones
• Document onboarding processes and maintain SOPs to ensure consistent, repeatable execution as the supplier base grows
• Develop and maintain claims, warranty, and returns processes for marketplace suppliers, ensuring clear guidelines and consistent execution across the supplier base
• Monitor post-launch supplier performance and flag issues with service levels, data quality, or accounting discrepancies for resolution
• Review weekly feeds for new item suggestions and coordinate with Category Management on additions
• Research competitor listings to identify opportunities for improvement in content, imagery, and positioning
• Conduct image audits and data cleanup including attribute and filter updates on new brand
• Own SOP creation and ongoing maintenance for marketplace operational workflows
• Test and document new marketplace features and platform capabilities within the supplier dashboards
• Execute ad hoc operational projects including data cleanup, content audits, and cross-system reconciliation
• Coordinate cross-functionally with Merchandising, Pricing, and Supply Chain teams to resolve issues and support execution
• Respond to basic marketplace customer inquiries escalated from Customer Service or order fulfillment, and review processed returns to identify trends
• Reconcile discrepancies between freight and non-freight shipping methods and partner with Product Catalog to update item dimensions as needed
• Monitor out-of-stock items and communicate gaps to the Merchandising team; support price update processes to maintain alignment between SupplyHouse and supplier pricing

Skills

• Bachelor's degree in in Business, Marketing, Merchandising, or a related field (or equivalent professional experience)
• A minimum of 3-5 years of experience in marketplace operations, e-commerce merchandising, or a related field
• Strong analytical skills with the ability to interpret sales and inventory data and translate findings into action
• Proficiency in Microsoft Excel and comfort working across multiple data systems and reporting tools
• Experience managing supplier or vendor relationships in an operational capacity
• Strong organizational skills with the ability to manage multiple workstreams and shifting priorities
• Clear written and verbal communication skills with the ability to coordinate across cross-functional teams
• Proven ability to document processes and create SOPs in a structured, repeatable format
• Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas
• Experience with marketplace platforms (e.g., Amazon, Home Depot, Walmart, or similar) or B2B e-commerce environments
• Familiarity with product feed management, catalog systems, or MDM tools
• Experience in plumbing, HVAC, or trade supply distribution

Benefits

• Remote position; eligible states are Arizona, Delaware, Florida, Georgia, Kentucky, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington.
• Reasonable and necessary travel expenses reimbursed for required headquarters visits.
• Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
• 401(k) with up to 4% company match
• Paid vacation, sick time, and holidays
• Company-paid basic life insurance and long-term disability
• Discounted auto, home, and pet insurance programs
• Flexible Spending Account (FSA)
• Confidential mental health, financial planning, and legal support through the Employee Assistance Program (EAP)
• Company-provided equipment and one-time $250 work from home stipend
• $750 annual professional development budget
• $25 monthly Grubhub credit
• Company rewards and recognition program
• Ownership for All program: team members benefit financially from the company’s growth and accomplishments
• Wellness initiatives and Flex-Time Policy
• Career growth opportunities, hands-on training, diversity and inclusion initiatives, internal mobility options, and professional development budget
• Annual merit and bonus opportunities
• Volunteer Paid Time Off
• Donation drives, employee-nominated contributions, and support for non-profit organizations
• Monthly town halls, regular 1:1 check-ins, employee listening initiatives, and a company-wide ideas form

Company Overview