[Remote] Medicaid Drug Rebate Supervisor

Note: The job is a remote job and is open to candidates in USA. Conduent is hiring a Medicaid Drug Rebate Supervisor to oversee day-to-day Medicaid Drug Rebate Program operations across its Medicaid accounts. The role leads rebate analysts and specialists, ensures accurate and compliant invoicing, payments, reconciliation and dispute resolution, and supports client relationships and process improvements.

Responsibilities

• Supervise and coordinate the daily activities of Medicaid Drug Rebate Analysts and Specialists
• Manage workload distribution and resource planning to ensure timely completion of quarterly and ongoing rebate activities
• Monitor team productivity, quality, and adherence to established procedures and deliver on client service-level agreements
• Provide coaching, mentoring, and professional development to team members
• Conduct performance evaluations and support employee growth initiatives
• Oversee quarterly Medicaid drug rebate invoicing processes
• Ensure accurate calculation, validation, freezing, and generation of rebate invoices
• Review utilization, NDC, labeler, and rebate data to ensure invoice accuracy
• Monitor manufacturer payment receipt, allocation, and reconciliation activities
• Ensure accurate application of principal and interest payments at the NDC level
• Oversee accounts receivable tracking and collection activities
• Ensure compliance with CMS Medicaid Drug Rebate Program requirements and state contractual obligations
• Develop and maintain analyst standard operating procedures and update project-specific operational guides at least annually
• Maintain audit-ready documentation and support federal, state, and internal audits
• Review quality assurance reports, exception reports, and reconciliation findings
• Implement corrective actions for identified compliance or operational issues
• Monitor evolving CMS regulations and communicate impacts to staff and leadership
• Oversee manufacturer dispute management and resolution activities
• Review supporting documentation for disputed utilization, unit adjustments, and rebate calculations
• Coordinate with manufacturers, states, and internal stakeholders to resolve discrepancies
• Monitor dispute aging and ensure timely resolution
• Develop and review operational, financial, and performance reports
• Track rebate collections, outstanding receivables, invoice accuracy, and team productivity metrics
• Identify trends, risks, and opportunities for process improvements
• Present operational updates and performance metrics to management and clients
• Serve as a primary operational contact for Account Managers, state agencies, and internal leadership
• Participate in client meetings and support contract deliverables
• Assist with implementation of new programs, enhancements, and regulatory changes
• Collaborate with pharmacy, finance, compliance, and technology teams

Skills

• Bachelor's degree in business administration, Healthcare Administration, Finance, Accounting, Pharmacy, or related field
• 5+ years of Medicaid Drug Rebate Operations experience
• 2+ years of leadership, supervisory, or team lead experience
• Knowledge of Medicaid Drug Rebate Program regulations and CMS requirements
• Advanced proficiency in Microsoft Excel and data analysis tools
• Experience with accounts receivable, reconciliations, and financial reporting
• Demonstrated ability to lead teams and manage multiple priorities
• Pharmacy Technician certification or equivalent pharmacy operations experience preferred
• Experience with Medicaid rebate administration systems, MMIS platforms, or rebate processing solutions
• Knowledge of pharmacy claims processing, NDCs, URAs, AMP, and rebate calculations
• Experience supporting state Medicaid agencies
• Lean, Six Sigma, or another operational excellence certification

Benefits

• Health and welfare benefits designed to support you and your family, with eligibility beginning on your first day.
• Retirement savings programs to help you plan for your financial future.
• Employee discounts on merchandise, services, travel, and more.
• Opportunities to advance your career with a vast portfolio of businesses and a global footprint.
• Paid training and access to award-winning learning platforms throughout your Conduent career.
• Attractive paid time off packages.
• An award-winning culture and recognition for diversity efforts.
• Designed for remote work from a home-based work environment.
• Based on business need, may be eligible for a bonus or incentive.
• Health insurance coverage.
• Voluntary dental and vision programs.
• Life and disability insurance.
• A retirement savings plan.
• Paid holidays.
• Paid time off (PTO) or vacation and/or sick time.

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