[Remote] Mobile Implementation Specialist

Note: The job is a remote job and is open to candidates in USA. Clearspeed is hiring a Mobile Implementation Specialist to support government clients in implementing its risk assessment solutions. The role leads solution design, onboarding, training, project execution, and client handoff while coordinating with internal teams and traveling to client sites across the United States.

Responsibilities

• Understand client workflow, requirements, and risk objectives. Deliver a comprehensive solution, conduct training to both large and small client groups, explain project plans and procedures, answer FAQs, and explain training materials directly to clients
• Act as an initial operational lead for Clearspeed Project Managers and Client Partner Liaisons to ensure a clear understanding of our technology, its implementation, and how to maximize its effectiveness
• Regular travel to client sites to kickoff projects and uphold company values and processes
• Coordinate with internal and external team members on client goals and business objectives
• Ensure project manager goals and government requirements are fully implemented and delivered
• Maintain business integrity of programs
• Uphold internal policies, training materials, and standards
• Create strong working relationships across all accounts by understanding each client’s unique needs and providing best-in-class client experience
• Drive client adoption of Clearspeed solutions; identify opportunities to increase and expand projects
• Perform additional related duties as required

Skills

• Bachelor's degree in or a related field, or equivalent work experience
• 3-5 years of professional experience providing customer service, project design, project implementation, or client success
• Demonstrated ability to communicate, present and influence at all levels
• Customer focused, must be able to work on a self-initiated basis and in a team environment. Must be outgoing, responsible, and able to function within a team
• Applicants must meet eligibility requirements for US Government security clearance
• Must be a US citizen and eligible for a US Government security clearance
• Proven experience within the US government and military
• Experience with investigations, defense, or intelligence cycles
• Previous training in operational security, insider threat awareness, or risk management
• Knowledge of project management, project delivery, or solution design

Benefits

• Performance-based bonuses
• Stock options
• Unlimited paid time off
• Health and wellness coverage (may vary based on geographical location)
• Remote/hybrid work flexibility

Company Overview