[Remote] National Clinical Applications Specialist - Southern CA/ Los Angeles

Note: The job is a remote job and is open to candidates in USA. Nova Biomedical develops clinical and biopharmaceutical instrumentation and diagnostic technologies. The Clinical Applications Specialist provides post-sales training, validation, and support for Nova point-of-care monitors, blood gas, and critical care analyzers, including application studies, data analysis, customer education, and escalated technical support.

Responsibilities

• Performs on-site application studies for Nova POC and HBTA products, including StatStrip, StatSensor, Prime, products
• Conducts on-site application activities, including correlation to alternative reference methods, precision studies, linearity studies, and customer training
• Works with new customers after the sale to streamline validation requirements for Nova products and support a successful, smooth transition to Nova technology
• Reviews and prepares data outputs and presents performance data obtained during on-site or remotely supported application studies to current customers, as appropriate
• Demonstrates the ability to understand and educate end users on instrument use and application-related issues, and to perform data analysis in support of Clinical Applications department objectives
• Manages customer calls that are escalated to the Clinical Applications group from the Technical Support Hotline
• Timely, detailed documentation of all onsite activities and callbacks within Nova’s CRM system
• Maintains data files for all linearity, precision, and correlation data per department policy
• Serves as a resource to field support peers
• Must be willing to travel within or outside the assigned territory approximately 50% to 75% of the time by car, air and/or train, including overnight stays. Must be able to travel on short notice
• Valid United States driver’s license required

Skills

• Bachelor's or Associate degree in Medical Technology required
• Degrees in Biology, Chemistry, or Biochemistry may also be considered with relevant clinical laboratory experience
• 2+ years of medical diagnostic industry or hospital related experience
• A solid understanding of statistical data is required
• Proficiency with Microsoft Excel is required
• Strong presentation and telephone communication skills are required
• Excellent communication, teaching, and interpersonal skills are required
• Clinical laboratory bench experience and/or point-of-care testing experience is strongly preferred
• Experience with beside glucose and blood gas systems is preferred

Benefits

• Flexible Medical, Dental, & Vision Coverage
• Competitive 401k company match
• Bonus Program
• Generous PTO and paid holidays
• Generous Tuition reimbursement
• Hybrid and flexible work arrangements
• Professional development, engagement and events
• Company marketplace for lunch and snacks in our Norwood, MA, Billerica, MA and Westbrook, ME offices
• Company subsidized cafeteria in our Waltham, MA office

Company Overview

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