[Remote] Network Engineer

Note: The job is a remote job and is open to candidates in USA. Optomi, in partnership with a leading technology service provider, is seeking an experienced Network Engineer III to support enterprise customer networks in a fast-paced restoration environment. The role focuses on resolving high-priority network incidents, restoring service quickly, and providing advanced technical support for escalated issues.

Responsibilities

• Troubleshoot and resolve Tier 3 network incidents, prioritizing tickets based on severity, business impact, and age
• Take ownership of P1 incidents during on-call rotations and drive issues through resolution
• Perform advanced troubleshooting and restoration activities across enterprise customer networks
• Work independently to diagnose complex network issues and determine the appropriate path to restoration
• Coordinate with customer care, field operations, network engineering, and external vendors during critical incidents
• Leverage vendor-level expertise and technical resources to accelerate troubleshooting and service restoration
• Document troubleshooting activities, resolutions, and relevant network changes within ticketing systems
• Identify opportunities to improve restoration processes and contribute to reducing overall repair times
• Support the organization's ongoing initiative to reduce Time to Repair/Restoration (TRR) and improve network availability

Skills

• Verified CCNA or JNCIA certification and an additional vendor certification
• At least one additional networking/vendor certification from Cisco, Juniper, Meraki, Palo Alto, or a similar technology provider
• Hands-on experience in a high-volume, fast-paced network restoration or network operations environment
• Strong troubleshooting experience with enterprise network infrastructure
• Experience working directly with networking vendors and leveraging vendor-level technical resources
• Ability to independently troubleshoot, prioritize, and resolve critical network incidents
• Experience supporting enterprise customer networks and working within ticket-driven environments
• Strong understanding of P1 incident management and on-call operations
• Relevant degree and additional active certifications are a plus

Benefits

• Full-Time employment
• Remote work
• On-call rotations

Company Overview

Company H1B Sponsorship