Remote Operations Administrator

About the RoleWe're hiring an Operations Administrator to ensure smooth daily operations for our cleaning business.You'll coordinate cleaners, confirm client bookings, manage payments, and maintain accurate records.You'll also help support recruitment and onboarding when needed.Key ResponsibilitiesAllocate cleaners and backups to bookingsLiaise with clients and cleaners regarding schedules, job details, and changesTrack payments and maintain booking accuracyManage cancellations and last-minute replacementsRecord job outcomes, client feedback, and resolve complaints professionallySupport recruitment by assisting with cleaner onboardingWhat You'll BringStrong organisational and planning skillsClear communication skills via phone, WhatsApp, and emailAttention to detail and process accuracyAbility to manage multiple tasks independentlyCalm, professional approach to problem-solvingAbility to work efficiently in a fast-paced remote environmentMinimum 3 years' experience in administration, scheduling, or operationsFamiliarity with CRM, ATS, or booking systemsProficiency in Microsoft OfficeComfortable communicating with clients and staff remotelyReliable laptop, internet, and quiet workspaceVery good communication skills (verbal and written).