[Remote] Operations & Application Support Specialist

Note: The job is a remote job and is open to candidates in USA. BMO Bank N.A. is hiring an Operations & Application Support Specialist on its Niche Applications team within Corporate & Commercial Banking & Payment Operations. The role provides operations expertise for projects and supports change initiatives, process improvements, and strategic work across Commercial Banking.

Responsibilities

• Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives
• Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels
• Acts as a relationship manager on assigned projects/programs and ensures alignment to overall enterprise and group goals
• Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs
• Participates in project/program design and provides advice & subject matter expertise to achieve required business results
• Conducts analysis required to inform strategic recommendations and considers the “big picture” when assessing whether or not a course of action is advisable in terms of the group and enterprise goals
• Collaborates with internal & external stakeholders to provide business context in the design, develop and implementation of programs & solutions
• Breaks down strategic problems, and analyses data and information to provide insights and recommendations
• Monitors and tracks performance, and addresses any issues
• Drives cross business/group coordination and logistical support for the implementation of change
• Supports development and execution of strategic initiatives in collaboration with internal and external stakeholders
• Works on initiatives with varied complexity, typically involving multiple stakeholders across BMO
• Identifies enablers and key issues prior to and during implementation, raises issues with stakeholders and offers solutions to resolve issues or risks that jeopardize delivery
• Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus
• Exercises judgment to identify, diagnose, and solve problems within given rules
• Works independently on a range of complex tasks, which may include unique situations
• Broader work or accountabilities may be assigned as needed
• Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations

Skills

• Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience
• Subject matter expertise in required business domain - In-depth
• Technical proficiency gained through education and/or business experience
• Verbal & written communication skills - In-depth
• Collaboration & team skills - In-depth
• Analytical and problem solving skills - In-depth
• Influence skills - In-depth
• Data driven decision making - In-depth

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• Tools and resources to reach new milestones
• In-depth training and coaching
• Manager support
• Network-building opportunities

Company Overview

Company H1B Sponsorship