Remote Position
[Remote] Operations Coordinator
🌍 Remote · United States
💼 Full-time
Note: The job is a remote job and is open to candidates in USA. Heritage Builders is a growing construction and exterior services company backed by Allied Roofing Partners. The Operations Coordinator will support daily operational workflows, project coordination, scheduling, reporting, customer communication, CRM updates, and administrative processes across multiple departments.
Responsibilities
- Coordinate and support daily operational activities across multiple departments
- Assist with scheduling, project tracking, and workflow management
- Maintain accurate records, documentation, and operational reporting
- Communicate with customers, vendors, subcontractors, and internal teams
- Support onboarding, administrative, and process-related tasks
- Assist with job scheduling, production coordination, and status updates
- Monitor and update CRM systems, spreadsheets, and internal platforms
- Help identify operational gaps and assist with process improvements
- Support leadership with reporting, follow-ups, and operational organization
- Coordinate meetings, calendars, and project timelines as needed
- Ensure customer information, project details, and operational notes remain accurate and up to date
- Assist with various operational and administrative projects as the company continues to grow
Skills
- Strong organizational and multitasking abilities
- Excellent communication and customer service skills
- Ability to work independently in a remote environment
- Strong attention to detail and follow-through
- Comfortable working in fast-paced environments with changing priorities
- Strong computer and technology skills
- Experience with Microsoft Office, Google Workspace, or similar systems
- Ability to manage multiple projects and deadlines simultaneously
- Professional attitude with a team-first mindset
- Experience using CRM systems or project management platforms preferred
- Operations coordination or administrative support experience
- Construction, roofing, home services, or field operations experience preferred
- Experience with scheduling, project coordination, or customer communication
- Experience with CRMs such as AccuLynx, Salesforce, HubSpot, Monday.com, or similar systems
- Experience supporting remote teams or multi-location operations
- Process improvement or reporting experience is a plus
Benefits
- Remote work opportunity
- Growing company with long-term career potential
- Collaborative and team-oriented environment
- Opportunity to help build operational processes and infrastructure
- Exposure to leadership and operational growth initiatives
- Career advancement opportunities
Company Overview