[Remote] Operations Manager, Strategy & Integration

Note: The job is a remote job and is open to candidates in USA. International Justice Mission (IJM) seeks an Operations Manager, Strategy & Integration to support strategic initiatives led by the Chief of Staff to the CEO. The role coordinates enterprise strategy communications and improves planning and portfolio management processes.

Responsibilities

• Support the planning, coordination, and execution of strategic initiatives led or sponsored by the Chief of Staff, including management of GLT related work
• Develop and maintain project plans, timelines, risk reviews, mapping dependencies, and tracking milestones for priority initiatives
• Support agenda creation, preparation, and follow up from meetings, working sessions, and decision forums
• Prepare concise project status updates, briefing materials, and executive summaries for leadership audiences
• Lead implementation planning, change management, and adoption activities associated with major initiatives
• Draft, coordinate, and distribute communications owned by the Enterprise Strategy & Integration team, including strategy updates, enterprise planning communications, and enterprise calendar communications
• Support development of executive presentations, reports, memos, and briefing materials for the CEO, Global Leadership Team, and Board
• Maintain team knowledge management systems, shared repositories, templates, and communication channels
• Support continuous improvement of team communication practices and information flows
• Document, maintain, and improve enterprise planning and portfolio management processes
• Partner with the Director of Strategic Planning and Director of Portfolio Enablement to maintain core frameworks, templates, and governing documents
• Support process reviews, lessons learned, and continuous improvement efforts
• Prepare agendas, meeting materials, and pre-read packages
• Capture decisions, action items, and commitments and track follow-through to completion
• Support scheduling, coordination, and administrative activities required to enable the Chief of Staff's effectiveness
• Support cross-functional coordination across enterprise stakeholders, leadership teams, and strategic initiative owners
• Handle confidential and sensitive information with sound judgment and discretion
• Coordinate travel arrangements, expense processing, and other administrative support as needed; and
• Participation in IJM’s community of spiritual formation

Skills

• This role requires current authorization to work in the United States
• Visa sponsorship is not available for this position, now or in the future
• 5-8 years of relevant experience in operations, project management, strategy execution, program management, organizational effectiveness, communications, or executive office support
• Experience supporting complex, cross-functional initiatives in a matrixed organization
• Demonstrated ability to improve processes, establish structure, and manage multiple priorities simultaneously
• Project management and execution planning
• Strong proficiency with Microsoft PowerPoint, Excel, Word, Teams, and SharePoint
• Experience with Asana, Smartsheet, Monday.com, or similar project management platforms
• Process mapping, documentation, and workflow improvement
• Executive presentation development and written communications
• Dashboard creation, reporting, and progress tracking
• Knowledge management and document governance
• Meeting coordination and stakeholder management
• Eager commitment to IJM's Core Values: Christian, Professional and Bridge-Building
• Self-starter with strong initiative
• Disciplined with priorities
• Strong interpersonal skills and self-awareness
• Exceptional verbal and written communication
• Flexible, collaborative and eager to support others
• Effective team player who fosters collaborative environment
• Adept at creative problem solving
• All employees practice a mature orthodox Christian faith, as defined by the Apostles' Creed
• Bachelor's degree in a related field preferred
• Experience supporting senior leaders, executive offices, project management offices, or strategy functions preferred
• Experience in a global nonprofit, consulting, international development, or mission-driven organization preferred

Benefits

• Comprehensive Medical/Dental/Vision benefits
• Monthly commuter and parking benefits in the DC metro area
• Retirement benefit options
• Paid leave starting at 23 days
• 12 holidays (plus early release the day prior)
• Daily, quarterly, and annual community spiritual formation
• Robust staff care resources
• Hybrid (onsite Tuesdays & Thursdays) if located in the Washington, DC area or remote for non-local candidates

Company Overview