[Remote] Order Processing Project Manager

Note: The job is a remote job and is open to candidates in USA. Zayo provides mission-critical bandwidth and communications infrastructure solutions to companies across North America and Europe. Zayo is seeking an Order Processing Project Manager to manage rejected and stalled orders, coordinate cross-functional resolution, and move orders into the active delivery pipeline. The role also leads process improvement initiatives to reduce order fallout, improve turnaround times, and enhance customer satisfaction.

Responsibilities

• Exclusively manage each order (Project) from Order Submission to Pipeline stage
• Serve as the primary point of contact for managing and resolving rejected or stalled orders across assigned sales teams
• Investigate rejected orders, identify root causes, and drive the necessary corrective actions in coordination with Sales, DM, TOV, and SE teams
• Partner closely with stakeholders to obtain missing information, correct order entry errors, or escalate technical/operational blockers
• Lead order recovery initiatives to minimize order cycle times and expedite movement into the active delivery pipeline
• Facilitate and track real-time order corrections and ensure complete resolution against defined Service Level Agreements (SLAs)
• Provide regular reporting and updates on rejected order volume, resolution rates, and key trends
• Identify systemic process gaps contributing to order errors and partner with internal teams to implement improvements
• Act as a subject matter expert (SME) for rejected order processes, developing and maintaining supporting documentation, guides, and training material
• Foster a culture of transparency, responsiveness, and operational excellence across order management processes

Skills

• Bachelor's degree (B.A.) from a four-year College or University, plus a minimum of five (5) years of relevant work experience, or equivalent combination of education and experience
• Must thrive in a fast-paced, entrepreneurial environment, demonstrate strong ownership of outcomes, and excel in cross-functional collaboration and problem-solving
• Strong background in order management, project coordination, or sales operations
• Demonstrated ability to manage escalations, problem-solve cross-functionally, and drive action to resolution
• Strong attention to detail and organizational skills
• Ability to prioritize and manage multiple tasks under tight deadlines
• Excellent verbal and written communication skills; ability to navigate difficult conversations and align stakeholders
• Comfortable working independently with minimal supervision in a dynamic, evolving environment
• Process improvement mindset with a desire to identify, recommend, and implement workflow efficiencies
• Experience working with Salesforce CRM strongly preferred

Benefits

• Non-sales roles may be eligible to participate in a discretionary annual incentive plan.
• This position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.
• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Generous paid time off policy including paid parental leave

Company Overview

Company H1B Sponsorship