Remote Outbound Customer Care Specialist – Volunteer Engagement & Fundraising Support at brighthush

About brighthush and the Mission That Drives Us

Since its founding in 1924, brighthush has been a trailblazer in reducing cardiovascular disease mortality, cutting deaths in half and saving countless lives worldwide. Yet the journey is far from finished. The evolving landscape of health challenges—from emerging chronic conditions to disparities in access to care—demands relentless innovation, community partnership, and a passionate workforce that believes in a healthier future for everyone.

At brighthush, we are more than a nonprofit; we are a movement. Our mission is to be a relentless force for longer, healthier lives—regardless of race, ethnicity, gender, age, or any other factor that might otherwise limit opportunity. We harness science, policy, and community action to bring proven solutions to the people who need them most. If you are driven by purpose, thrive in a collaborative environment, and want to make a tangible difference, brighthush invites you to join our team.

Why This Role Matters

The Outbound Customer Care Specialist is the frontline of our volunteer and donor engagement strategy. You will be the voice that expresses gratitude, builds lasting relationships, and empowers volunteers to continue their vital fundraising and advocacy work. Your conversations will translate into increased participation, higher retention, and ultimately, more resources for the research, education, and community programs that keep people alive and thriving.

Key Responsibilities

• Make routine outbound calls to thank donors, welcome new volunteers, and provide support for events such as the Heart Walk, youth outreach, and advocacy initiatives.
• Establish and nurture ongoing support relationships, educating volunteers on fundraising best practices and the impact of their contributions.
• Respond to inquiries by directing callers to published materials, secondary resources, or senior staff when appropriate.
• Follow up on previous conversations to ensure continuity of care and satisfaction.
• Maintain accurate, real‑time records of all interactions using multiple software platforms (CRM, call‑tracking, and internal knowledge bases).
• Collaborate with cross‑functional teams—Marketing, Events, and Finance—to align messaging and optimize volunteer engagement strategies.
• Participate in ongoing training sessions and share insights that help refine outreach scripts and processes.

Essential Qualifications

• High school diploma or equivalent (college coursework or a degree is a plus).
• 0–2 years of relevant experience in a customer‑service or volunteer‑management role.
• At least six months of direct customer interaction experience, with a proven track record of managing accounts or client relationships.
• Strong customer‑satisfaction focus and a genuine passion for helping others.
• Exceptional verbal and written communication skills, including typing accuracy and clarity.
• Proficiency in multitasking across several software applications and the internet simultaneously.
• Critical thinking and problem‑solving abilities, with a proactive approach to identifying and resolving issues.
• Availability to work Monday–Friday, 8:30 a.m.–5:00 p.m. Central Time.

Preferred Qualifications

• Experience in a nonprofit or fundraising environment.
• Familiarity with CRM systems such as Salesforce or HubSpot.
• Knowledge of volunteer management best practices and community engagement strategies.
• Previous experience in a remote or virtual work setting.

Core Skills & Competencies

• Communication Excellence – Clear, empathetic, and persuasive communication that resonates with diverse audiences.
• Relationship Building – Ability to create trust and rapport quickly, fostering long‑term volunteer loyalty.
• Data‑Driven Mindset – Comfortable interpreting metrics, tracking KPIs, and using data to improve outreach effectiveness.
• Adaptability – Thrive in a fast‑paced environment, pivoting between tasks and adjusting to new priorities.
• Team Collaboration – Work seamlessly with cross‑functional teams to align goals and share best practices.
• Technology Savvy – Navigate multiple digital tools with ease, ensuring accurate record‑keeping and efficient workflow.

Career Growth & Learning Opportunities

At brighthush, we believe that every team member’s growth fuels our collective impact. As an Outbound Customer Care Specialist, you will:

• Gain access to Heart U, our award‑winning corporate university, offering over 100,000 resources—including webinars, e‑learning modules, and live workshops—to support your professional development.
• Participate in mentorship programs, pairing you with seasoned leaders who can guide your career trajectory.
• Engage in Employee Resource Groups (ERG) that champion diversity, equity, and inclusion, providing networking and leadership opportunities.
• Explore cross‑departmental projects, such as event coordination or digital outreach, to broaden your skill set and visibility within the organization.
• Advance into supervisory or program‑management roles as you demonstrate leadership, initiative, and a deep understanding of volunteer engagement.

Work Environment & Culture at brighthush

Our culture is built on the principles of work‑life harmonization and inclusive collaboration. Key highlights include:

• Fully remote work model with a complete home‑office setup (laptop, monitor, keyboard, mouse, headset) provided.
• Flexible scheduling within core hours to accommodate personal commitments.
• Regular virtual team huddles, town‑hall meetings, and informal “coffee chat” sessions to foster community.
• Recognition programs that celebrate milestones, volunteer impact, and individual achievements.
• A culture that values transparency, continuous feedback, and a shared commitment to our mission.

Compensation & Benefits

We offer a competitive hourly rate of $17.50 per hour, with regular market reviews to ensure fairness and alignment with industry standards.

In addition to base pay, brighthush provides a comprehensive benefits package designed to support your health, well‑being, and future:

• Medical, dental, and vision insurance with employer contributions.
• Disability and life insurance options.
• Robust retirement plan featuring employer matching and automatic contributions.
• Employee Assistance Program (EAP) for confidential counseling and support.
• Telemedicine services and medical consultations for remote employees.
• Paid Time Off (PTO) starting at 16 days per year, increasing with tenure.
• 12 paid holidays annually, including year‑end celebrations.
• Tuition assistance for courses related to your role or future career development.
• Access to wellness programs, including fitness stipends and mindfulness resources.

Why Join brighthush?

When you become part of brighthush, you are not just filling a role—you are stepping into a mission that transforms lives. You will:

• Be the voice that thanks donors and volunteers, turning gratitude into lasting engagement.
• Work alongside passionate professionals who are dedicated to health equity and scientific advancement.
• Enjoy a supportive, inclusive environment that values your voice and encourages innovation.
• Benefit from a robust learning ecosystem that accelerates your career and expands your skill set.
• Receive competitive compensation and a benefits package that protects you and your family.

Ready to Make an Impact?

If you are eager to contribute to a legacy of health innovation, thrive in a remote setting, and help volunteers feel valued and empowered, we want to hear from you. Apply today to join brighthush and become a catalyst for healthier communities worldwide.

To apply, click the link below or visit our careers portal. We look forward to welcoming you to the brighthush family.