Remote Travel Customer Support Specialist – Global Travel Planning & Client Assistance at brighthush

About brighthush

brighthush is a forward‑thinking travel solutions provider that empowers travelers worldwide to experience unforgettable journeys with confidence and ease. With a portfolio that spans luxury cruises, boutique tours, curated vacation packages, and boutique hotel stays, we partner with top suppliers to bring our clients the best value and the most seamless travel experience. Our mission is simple: to make travel accessible, enjoyable, and stress‑free for everyone.

Operating entirely in a remote‑first environment, brighthush has built a culture that values flexibility, collaboration, and continuous learning. We believe that a supportive, inclusive workplace fuels creativity and drives exceptional customer service. If you thrive in a dynamic, fast‑paced setting and love helping people explore the world, brighthush is the place for you.

Role Overview

As a Remote Travel Customer Support Specialist, you will be the primary point of contact for our clients as they plan, book, and enjoy their travel adventures. You will provide personalized, high‑quality support throughout the entire travel lifecycle—from initial inquiry to post‑trip follow‑up—ensuring that every client feels heard, informed, and satisfied.

Key Responsibilities

• Client Engagement: Deliver exceptional customer service via email, chat, and phone, responding promptly to inquiries and providing clear, accurate travel information.
• Travel Planning & Coordination: Research and recommend travel options—including flights, cruises, hotels, tours, and activities—tailored to each client’s preferences, budget, and travel goals.
• Reservation Management: Secure bookings, confirm details with suppliers, and manage itineraries in our booking system, ensuring accuracy and compliance with supplier policies.
• Documentation & Record‑Keeping: Maintain meticulous records of client interactions, travel documents, and payment status in our CRM and booking platform.
• Supplier Liaison: Communicate with airlines, cruise lines, hotels, and tour operators to confirm reservations, resolve issues, and stay updated on promotions and policy changes.
• Post‑Trip Support: Follow up with clients after their trips to gather feedback, address any post‑travel concerns, and identify opportunities for future bookings.
• Continuous Learning: Stay current on destination trends, travel regulations, and supplier updates to provide the most relevant and up‑to‑date advice.
• Team Collaboration: Work closely with the travel operations and sales teams to share insights, improve processes, and contribute to a unified customer experience.

Essential Qualifications

• High school diploma or equivalent; bachelor’s degree in hospitality, tourism, business, or related field preferred.
• Minimum of 1–2 years of customer service experience, preferably in travel or hospitality.
• Strong written and verbal communication skills in English; additional languages are a plus.
• Proficiency with email, chat, and basic office software (Word, Excel, PowerPoint).
• Self‑motivated, organized, and able to manage multiple tasks simultaneously in a remote setting.
• Positive, solution‑oriented attitude with a genuine passion for helping people.
• Reliable internet connection and a quiet workspace that meets remote work standards.

Preferred Qualifications

• Experience using travel booking platforms (e.g., Amadeus, Sabre, Travelport) or CRM systems.
• Knowledge of travel industry terminology, supplier contracts, and travel insurance.
• Previous exposure to cruise, hotel, or tour booking processes.
• Experience with social media or digital marketing tools for travel promotion.
• Certifications in travel or hospitality (e.g., Certified Travel Associate).

Skills & Competencies

• Customer‑Centric Mindset: Ability to anticipate client needs and deliver personalized solutions.
• Attention to Detail: Accuracy in booking details, documentation, and follow‑up.
• Problem‑Solving: Quick resolution of booking issues, cancellations, or changes.
• Time Management: Prioritize tasks and meet deadlines in a fast‑moving environment.
• Adaptability: Thrive in a remote, evolving workplace with changing tools and processes.
• Team Player: Collaborate effectively with colleagues across departments.
• Tech Savvy: Comfortable learning new software and troubleshooting basic technical issues.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Remote Travel Customer Support Specialist, you will have access to a wealth of learning resources, including:

• Monthly industry webinars covering the latest travel trends, supplier updates, and regulatory changes.
• On‑the‑job training with senior travel planners to master complex itineraries and advanced booking tools.
• Access to a digital library of travel guides, destination briefs, and supplier catalogs.
• Mentorship programs pairing you with experienced team members for career guidance.
• Opportunities to transition into specialized roles such as Travel Operations, Supplier Relations, or Sales & Marketing.

We celebrate achievements and encourage career progression. Whether you aspire to become a Senior Travel Planner, a Supplier Manager, or a Team Lead, brighthush provides the support and resources to help you reach your goals.

Work Environment & Company Culture

brighthush’s remote‑first philosophy means you can work from anywhere while staying connected to a vibrant, collaborative team. Our culture is built on:

• Flexibility: Choose your own hours within core availability windows to balance work and life.
• Inclusivity: A diverse team that values different perspectives and backgrounds.
• Transparency: Open communication channels, regular town‑hall meetings, and clear performance metrics.
• Well‑being: Access to mental health resources, virtual fitness classes, and wellness stipends.
• Community: Quarterly virtual social events, travel clubs, and a shared knowledge base.

Compensation & Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive salary package that includes:

• Base salary commensurate with market rates for remote travel support roles.
• Performance‑based bonuses tied to client satisfaction scores and booking volume.
• Health, dental, and vision insurance options for you and your dependents.
• Retirement savings plan with company match.
• Paid time off, including vacation, sick leave, and personal days.
• Travel perks: discounted rates on cruises, hotels, and tours for you and your family.
• Continuous learning stipend for courses, certifications, and conferences.

How to Apply

Ready to join a team that values your expertise and offers a flexible, rewarding career in travel? Click the link below to submit your application and take the first step toward an exciting journey with brighthush.

Apply to brighthush

Why brighthush?

At brighthush, we believe that travel is more than a destination—it’s an experience that enriches lives. By joining our remote team, you’ll not only help clients create unforgettable memories but also grow professionally in a supportive, innovative environment. If you’re passionate about travel, dedicated to customer service, and eager to thrive in a flexible, remote setting, we want to hear from you.

Embark on a career that takes you places—both literally and figuratively. Apply today and let’s explore the world together, one itinerary at a time.