[Remote] Partner Account Executive

Note: The job is a remote job and is open to candidates in USA. WEX is seeking a Partner Account Executive to own and grow post-sale partner relationships. The role focuses on account retention, renewals, revenue expansion, product adoption, issue resolution, partner advocacy, and operational reporting.

Responsibilities

• Serve as the primary post-sale point of contact and strategic advisor for assigned partner accounts
• Build deep, long-term relationships based on trust, transparency, and shared goals
• Develop a comprehensive understanding of each partner’s business, KPIs, and growth strategies
• Champion partner success through regular touchpoints, planning sessions, and business reviews
• Take full ownership of account growth and retention, directly contributing to increased ARR for WEX
• Identify and close upsell and cross-sell opportunities by aligning WEX capabilities to emerging partner needs
• Lead the renewal process, ensuring timely execution and clear demonstration of value
• Use strategic planning and quarterly business reviews to showcase ROI and build expansion roadmaps
• Guide partners through best practices and advanced product features to maximize value
• Develop enablement plans that support partner-specific business outcomes
• Drive consistent product utilization to ensure adoption and prevent churn
• Act as an escalation point of accountability for issue resolution and partner satisfaction
• Coordinate with internal teams (Product, Tech, Service, Compliance, Legal, etc.) to resolve concerns quickly and completely
• Prevent reactive service by identifying friction points early and proactively with cross functional teams to addressing them
• Proactively share relevant product updates, enhancements, and news
• Gather and communicate customer feedback to internal stakeholders to influence product direction and service improvements
• Represent the voice of the partner within WEX
• Maintain accurate records of partner status, activity, and opportunities
• Monitor and report on success metrics such as satisfaction, renewal rate, and revenue expansion
• Continuously contribute to the evolution of partner success strategies, playbooks, and best practices
• Performs other duties as assigned to meet business needs

Skills

• Minimum 5 years of customer success or account management experience
• Bachelor's degree or equivalent relevant experience
• Strong understanding of Savings & Spending and COBRA regulatory requirements
• Proven track record of managing strategic relationships and driving account growth
• Experience with renewals, negotiations, expansions, and achieving retention and revenue targets
• Excellent communication, presentation, and relationship-building skills
• High accountability mindset—you take ownership, deliver results, and build trust
• Ability to work cross-functionally and manage multiple priorities independently
• Proficiency in CRM and client engagement platforms (e.g., Salesforce)
• Deep knowledge of HSA, HRA, FSA, Commuter, COBRA, and Direct Billing preferred

Benefits

• Most sales positions are eligible for commission under the terms of an applicable plan.
• Health insurance
• Dental insurance
• Vision insurance
• Retirement savings plan
• Paid time off
• Health savings account
• Flexible spending accounts
• Life insurance
• Disability insurance
• Tuition reimbursement
• Remote work arrangement in Maine, United States

Company Overview

Company H1B Sponsorship