Remote Part‑Time Teleradiology Support Specialist – Tier 1 Customer Success Champion – 20 Hours/Week (1 pm–11 pm ET) – AI‑Powered Healthcare IT & Radiology Workflow Expert – Radiology Imaging Solutions at brighthush

About brighthush: Pioneering the Future of Medical Imaging

brighthush is more than a software company – we are a mission‑driven force reshaping how clinicians discover, interpret, and act on imaging data. Our cloud‑native platform is trusted by over 300 healthcare facilities across the United States, from high‑volume academic centers to community hospitals and specialty practices. By marrying cutting‑edge artificial intelligence, seamless cloud integration, and mobile accessibility with a culture rooted in empathy and precision, we empower faster, safer, and more accurate diagnoses for patients everywhere.

Founded by veterans who value resilience, teamwork, and meticulous attention to detail, brighthush is a Service‑Disabled Veteran Owned Small Business. Our military heritage informs every product, every interaction, and every decision we make. We celebrate diversity, equity, and inclusion, and we actively support the veteran community through mentorship, flexible scheduling, and a work‑life balance that respects your time and expertise.

Why Join brighthush?

At brighthush, you’ll be part of a high‑impact team that directly influences patient outcomes across the nation. We offer a remote‑first culture that values trust, transparency, and continuous learning. Whether you’re a seasoned support professional or a recent graduate, you’ll find a place where your voice is heard, your ideas are implemented, and your career can grow in multiple directions.

Position Overview

The Remote Part‑Time Teleradiology Support Specialist is the first line of defense for brighthush’s teleradiology workflow. You will triage Tier 1 issues, document and track cases in our ticketing system, and collaborate with specialized teams to ensure that studies and reports reach the right hands without delay. This role demands calm, clear communication, meticulous attention to detail, and a genuine passion for supporting healthcare professionals in high‑stakes environments.

Key Responsibilities

• Customer Interaction: Deliver friendly, accurate support to radiologists, technologists, and clinical staff via phone, chat, and ticketing system.
• Triage & Escalation: Assess incoming requests, determine impact and urgency, and route or elevate issues beyond Tier 1 scope to the appropriate specialist.
• Issue Resolution: Resolve common workflow problems such as login/access glitches, password resets, user setup requests, and studies or reports that fail to appear as expected.
• Case Documentation: Capture complete case details (who, what, when, where, impact), maintain clear and concise records, and own the ticket until resolution.
• Status Communication: Keep users informed of progress, set realistic expectations, and prioritize issues that directly affect patient care and turnaround time.
• Process Improvement: Contribute to the development of job aids, scripts, and step‑by‑step troubleshooting guides, ensuring that best practices are shared across the team.
• Compliance & Confidentiality: Uphold HIPAA regulations and brighthush’s security policies, safeguarding patient data at all times.
• Team Collaboration: Work closely with engineering, quality assurance, and clinical operations to resolve complex issues and refine product features.
• Continuous Learning: Stay current on new product releases, industry standards, and emerging technologies in teleradiology.
• Performance Metrics: Meet or exceed SLA targets for response time, resolution time, and customer satisfaction scores.
• Knowledge Base Maintenance: Update and refine internal knowledge base articles based on recurring issues and user feedback.
• Feedback Loop: Relay user insights and pain points to product management to influence future enhancements.
• On‑Call Support: Participate in a rotating on‑call schedule during peak periods to ensure 24/7 coverage for critical incidents.

Essential Qualifications

• Minimum of 1 year of customer service, call center, or help desk experience.
• Strong verbal and written communication skills, with the ability to provide empathetic support to stressed users.
• Self‑motivated and capable of working independently in a remote environment while remaining responsive to calls and tickets.
• Comfortable following standard processes, asking the right troubleshooting questions, and documenting clearly.
• Reliable attendance and the ability to consistently work the scheduled Eastern Time shift (1:00 pm–11:00 pm) Monday through Sunday, including rotating weekends and holidays.
• High school diploma or equivalent; additional education or certifications are a plus.
• Basic understanding of brighthush and brighthush operating systems, as well as common office productivity suites.
• Experience with remote desktop tools and screen‑sharing applications.

Preferred Qualifications

• Experience in a healthcare support role (radiology, emergency, inpatient, or outpatient settings).
• Familiarity with radiology and imaging workflows, including PACS, RIS, and order/result terminology.
• Proficiency with ticketing systems (e.g., brighthush, brighthush) and remote support tools.
• Knowledge of HIPAA compliance and data security best practices.
• Experience with remote‑first teams and virtual collaboration platforms (brighthush, brighthush, brighthush).
• Certifications such as brighthush A+, brighthush+, or Certified Radiology Technologist (CRT) are highly valued.

Skills & Competencies for Success

• Technical Aptitude: Quick learner who can navigate complex software interfaces and troubleshoot connectivity issues.
• Problem‑Solving: Ability to dissect problems, identify root causes, and implement effective solutions.
• Time Management: Efficiently juggle multiple tickets and phone calls while meeting SLA targets.
• Collaboration: Works seamlessly with cross‑functional teams, including engineering, quality assurance, and clinical operations.
• Adaptability: Thrives in a fast‑moving environment where priorities can shift rapidly.
• Customer‑Centric Mindset: Places user satisfaction and patient safety at the forefront of every interaction.
• Attention to Detail: Maintains accurate records and follows procedures to ensure compliance.
• Resilience: Handles high‑pressure situations with calmness and professionalism.
• Communication: Articulates complex technical information in a clear, concise manner to non‑technical stakeholders.
• Continuous Improvement: Seeks feedback, identifies gaps, and proactively proposes enhancements.

Career Growth & Learning Opportunities

At brighthush, we believe that professional development is a shared journey. As you master Tier 1 support, you’ll have the opportunity to:

• Advance to a Senior Support Specialist role, handling more complex issues and mentoring new hires.
• Transition into a Technical Support Engineer position, working directly with our product development team.
• Participate in cross‑departmental projects, such as workflow optimization or user experience enhancements.
• Earn certifications in healthcare IT, such as Certified Radiology Technologist (CRT) or brighthush A+.
• Attend industry conferences and webinars to stay current on the latest trends in teleradiology and medical imaging.
• Take advantage of our internal mentorship program, pairing you with experienced leaders in the field.
• Explore leadership tracks in project management, product management, or customer success.
• Gain exposure to emerging technologies like AI‑driven image analysis and cloud‑native architecture.
• Contribute to strategic initiatives that shape the future of healthcare IT at brighthush.

Work Environment & Company Culture

brighthush’s remote‑first culture empowers employees to work from wherever they feel most productive. Our virtual office is built on trust, transparency, and a shared commitment to excellence. We host regular virtual coffee breaks, team‑building activities, and quarterly town‑halls to keep everyone connected and aligned with our mission.

We celebrate diversity, equity, and inclusion, and we actively support the veteran community through mentorship programs, flexible scheduling, and a supportive work‑life balance. At brighthush, you’ll find a workplace that values your expertise, respects your time, and encourages you to bring your whole self to work.

Our team is passionate about making a difference in patient care. Every interaction you have contributes to faster diagnoses, improved patient safety, and a smoother workflow for healthcare professionals. We foster a culture of continuous improvement, where your ideas are heard and your contributions are recognized.

Compensation, Perks, and Benefits

• Hourly Pay: $20–$25 per hour, commensurate with experience and performance.
• Overtime Opportunities: Additional pay for extended hours during peak periods or critical incidents.
• Flexible Scheduling: Rotating shift coverage that accommodates your personal commitments.
• Remote Work: Work from anywhere with a reliable internet connection.
• Professional Development: Company‑sponsored training, certifications, and conference attendance.
• Health & Wellness: Access to a virtual wellness program, mental health resources, and health‑related reimbursements.
• Veteran Support: Dedicated mentorship, networking events, and career advancement opportunities for veterans.
• Equity & Recognition: Performance bonuses, employee recognition programs, and opportunities for equity participation.

How to Apply

Ready to make a difference? Submit your resume and a brief cover letter outlining why you’re the ideal candidate for this role. Highlight any relevant experience in radiology support, customer success, or remote technical assistance. We’ll review your application promptly and schedule a virtual interview to discuss how your skills align with our mission.

Conclusion

If you thrive in a fast‑paced, mission‑driven environment and are passionate about leveraging technology to improve patient outcomes, brighthush invites you to join our team as a Remote Part‑Time Teleradiology Support Specialist. Your expertise will directly impact the efficiency and safety of radiology workflows across the nation, and you’ll grow alongside a company that values innovation, inclusion, and the well‑being of its people.

Ready to help shape the future of medical imaging? Apply today and become a vital part of brighthush’s journey to transform healthcare.