[Remote] Patient Account Associate - Special Programs: Vendors - Remote - MUST RESIDE IN NC

Note: The job is a remote job and is open to candidates in USA. Duke Health is hiring a Patient Account Associate to support its patient revenue process and revenue cycle. The role gathers and processes revenue information, resolves customer issues, and performs clerical and data-entry work while meeting quality and policy standards.

Responsibilities

• Fiscal Responsibility: Record or generate revenue by gathering and processing information that impacts the patient revenue process. Fiscal responsibility measured on high production levels, quality of work output, in compliance with established DUHS policy standards. May also be defined in terms of value of work portfolio assigned and/or revenue expectations
• Customer Service: Initiate anddevelop relationships with customers in order to gather and process information or resolve issues in order to receive accurate reimbursement and optimize internal and external customer satisfaction
• Clerical Duties: Operate general office equipment. Generates letters, works on spreadsheets; enters and sorts data
• Scope of Authority: Work independently and has the ability to make decisions relative to individual work activities. Accountable for individual work activities. Work assignments defined by immediate supervisor or manager. Job does not require supervision of other employees in the unit

Skills

• Excellent communication skills, oral and written
• Ability to analyze data, perform multiple tasks andwork independently
• Must be able to develop and maintain professional, service-oriented working relationships with patients, physicians, co-workers and supervisors
• Must be able to understand and comply with policies and procedures
• Work requires knowledge of basic grammar and mathematical principles normally required through a high school education
• Additional training or working knowledge of related business
• Two years experience working in hospital access, physician office or billing and collections or an equivalent combination of relevant education and/or experience
• Some postsecondary education

Company Overview

Company H1B Sponsorship