[Remote] Patient Care Customer Service Evenings & Weekends REMOTE

Note: The job is a remote job and is open to candidates in USA. Rotech Healthcare Inc. is hiring a remote Patient Care Coordinator for its Sleep Central after-hours call center. The role supports patients by coordinating equipment deliveries, taking orders, verifying patient information, and ensuring orders are processed in a timely manner.

Responsibilities

• Accurately transcribes patient profile over telephone including data entry of information and possible outbound calling
• Obtains medically necessary documentation
• Processes patient orders through On-line Pharmacy system
• Resolves tracking issues and reschedules shipping orders for patients
• Troubleshoots problems based on patient input regarding the scope and/or magnitude of failure
• Verifies orders are complete
• Performs other duties as assigned

Skills

• High school diploma or GED equivalent, required
• Ability to interpret various forms of communication, including verbal, non-verbal, written, and visual
• Ability to perform basic mathematical calculations accurately
• Capable of working independently as well as collaboratively within a team
• Demonstrated ability to maintain confidentiality and exercise discretion when handling sensitive information
• Self-motivated, organized, and able to manage time and solve problems using deductive reasoning
• Strong attention to detail with the ability to multi-task effectively
• Strong English communication skills, both written and verbal
• Ability to navigate the internet and conduct online research
• Ability to operate standard office equipment, including fax machines, copiers, printers, phones, and computers/tablets
• Proficiency with email communication platforms
• Working knowledge of Microsoft Outlook, Word, and Excel
• Background in the medical field with experience in administrative record management, preferred
• Experience working with medical equipment, preferred
• Familiarity with medical billing processes and reimbursement procedures, preferred
• Knowledge of medical terminology, preferred
• Minimum of one year of related work experience, preferred

Benefits

• Generous paid time off and paid holidays
• Overtime pay for non-exempt positions (as applicable)
• Commission for Account Executives
• Bonus and incentive opportunities
• Fixed and variable car reimbursement for Area Managers and Account Executives
• Car, mileage, and telephone reimbursement (as applicable)
• Employee discount and recognition programs
• Employee Assistance Program (EAP)
• 401(k), HSA, and FSA/Dependent Care FSA
• Medical, prescription, dental, and vision coverage
• Life insurance, disability, accidental death, identity protection, and legal services
• Meru Health mental health and Mercer SmartConnect Medicare programs
• Livongo Diabetes and High Blood Pressure programs
• Healthcare Bluebook and RX Savings Solutions programs
• Hepatitis B (HEPB) and TB vaccinations
• Remote; must live within the US

Company Overview