[Remote] Patient Financial Services Representative I

Note: The job is a remote job and is open to candidates in USA. SSM Health is hiring a Patient Financial Services Representative I to determine, communicate, and collect patients’ financial responsibilities for care. The role includes helping patients understand insurance benefits, verifying coverage, providing financial counseling, and resolving patient inquiries.

Responsibilities

• Assists patients in understanding their insurance benefits including their co-payment, deductible and co-insurance responsibility
• Educates patient regarding financial assistance programs when appropriate
• Obtains patient demographic information and requests financial responsibility from the patient
• Determines patient qualification for coverage by third-party payer and informs financial counselor, patient or family member of status
• Verifies all commercial insurance coverage, workers compensation insurance, TPL insurance and state and government programs
• Documents and resolves patient concerns or inquiries that are received via telephone, mail or walk-in within an established time frame
• Validates Master Patient Index according to departmental policy
• Interprets physician orders
• Performs other duties as assigned

Skills

• Experience with Epic, HB (Hospital Billing) and PB (Professional Billing), proficient computer skills, and excellent communication skills
• Candidates must reside in MO, IL, OK, or WI
• High School diploma/GED or 10 years of work experience
• No experience required

Benefits

• This position may be eligible for remote work in accordance with SSM policies; remote work is not permissible in some states, and candidates must reside in MO, IL, OK, or WI.

Company Overview

Company H1B Sponsorship