[Remote] Patient Financial Services Representative I - PT - Days - MHW

Note: The job is a remote job and is open to candidates in USA. Memorial Healthcare System is hiring a Patient Financial Services Representative I to serve as a first point of contact for patients and guarantors. The role gathers and verifies demographic, financial, and insurance information, supports patient access and payment collection, and ensures required notices and consent forms are completed.

Responsibilities

• May perform patient discharge functions including, but not limited to, review of after visit summary (AVS), future appointment scheduling, and referrals
• Interviews patients and guarantors at the workstation or bedside to obtain all necessary information, including a copy of the patient or guarantor identification card
• May confirm physician and prescription orders ensuring accuracy
• May schedule walk-in appointments for services offered
• Collects patient out-of-pocket responsibility per collection guidelines. Provides patient estimates as requested. Prepares and balances a daily deposit of all payment collections
• Provides exceptional customer service and ensures all questions and concerns are addressed in a timely and courteous manner. May guide the patient to appropriate destination for services
• Verifies insurance benefits including obtaining insurance card(s) and confirms coverage is active. Determines correct insurance filing order, if multiple insurance coverages are effective for that service
• Obtains pre-certification and authorization
• Explains polices including all regulatory and financial consent forms; secures all required signatures

Skills

• High School Diploma or Equivalent
• Requires excellent communication skills, critical thinking skills, decisive judgment, and the ability to work with minimal supervision
• Must be able to work in a stressful environment and take appropriate action
• Ability to work and build relationships collaboratively
• One (1) year of related hospital, medical office, or customer service experience preferred

Benefits

• Mileage reimbursement is provided for Physician Practices (MPG, MPC and UCC) employees who travel to other locations based on business needs.

Company Overview

Company H1B Sponsorship