Remote Pediatric Chat Support Clerk – Patient Communications & Administrative Excellence at brighthush

About brighthush and the Pediatric Urgent Care Revolution

At brighthush, we believe that every child deserves timely, compassionate, and convenient medical care—especially when the unexpected happens after the school bell rings. Our pediatric urgent care model bridges the gap between routine primary care and emergency services, ensuring families have access to expert medical support during evenings, weekends, and holidays. By leveraging cutting‑edge technology and a dedicated team of healthcare professionals, brighthush delivers a seamless, child‑centered experience that empowers parents and caregivers to make informed decisions with confidence.

As the world shifts toward digital-first interactions, brighthush is expanding its virtual front desk to meet the evolving needs of families. We’re looking for a Remote Pediatric Chat Support Clerk who can become the first point of contact for parents seeking guidance, support, and reassurance. If you thrive in a fast‑paced, remote environment and are passionate about making a difference in children’s lives, we want you on our team.

Why Join brighthush?

• Impactful Work – Every chat you handle directly influences a family’s experience and the continuity of care for their child.
• Remote Flexibility – Work from anywhere in the United States while maintaining a healthy work‑life balance.
• Growth & Development – Access to ongoing training in healthcare administration, customer service excellence, and digital communication tools.
• Collaborative Culture – Join a supportive, multidisciplinary team that values innovation, empathy, and continuous improvement.
• Competitive Compensation – Earn between $32.58 and $37.42 per hour, with opportunities for performance‑based bonuses.
• Comprehensive Benefits – Health, dental, and vision coverage (for eligible employees), paid time off, and a 401(k) plan with company match.

Key Responsibilities

As a Remote Pediatric Chat Support Clerk, you will be the digital ambassador of brighthush, ensuring that every parent receives accurate, timely, and compassionate assistance. Your day‑to‑day duties will include:

• Responding to incoming chat messages from parents and caregivers with professionalism and empathy.
• Providing clear, concise information about available services, appointment scheduling, insurance coverage, and general administrative procedures.
• Assessing the urgency of medical inquiries and directing them to the appropriate healthcare provider or department.
• Maintaining meticulous records of all interactions in our secure CRM system, ensuring confidentiality and compliance with privacy regulations.
• Escalating complex or sensitive cases to senior staff, while documenting the escalation process for audit purposes.
• Assisting with basic data entry tasks, such as updating patient records, verifying appointment details, and generating reports.
• Collaborating with the scheduling team to resolve appointment conflicts and optimize clinic workflow.
• Participating in regular team meetings and training sessions to stay current on new policies, software updates, and best practices.

Essential Qualifications

• High school diploma or equivalent; associate’s degree in healthcare administration, communications, or related field is a plus.
• Proven experience in customer support, preferably in a healthcare or virtual assistant capacity.
• Exceptional written communication skills, with the ability to convey complex information in a clear, friendly manner.
• Strong attention to detail and organizational skills, ensuring accurate record‑keeping and compliance.
• Proficiency with computers, email, chat platforms, and basic office software (Word, Excel, Google Workspace).
• Ability to multitask, prioritize, and work independently in a remote setting.
• Commitment to safeguarding confidential information and adherence to privacy protocols (HIPAA, GDPR, etc.).
• Strong typing speed (minimum 45 words per minute) and accuracy.

Preferred Experience & Skills

• Experience with live chat software (e.g., Intercom, Zendesk, LiveChat) and ticket management systems.
• Familiarity with healthcare customer service workflows, medical office administration, or appointment scheduling.
• Knowledge of patient privacy practices, including HIPAA requirements and secure data handling.
• Problem‑solving aptitude and the ability to handle high volumes of inquiries with composure.
• Experience in a remote or virtual team environment, using collaboration tools such as Slack, Teams, or Zoom.
• Basic understanding of pediatric care terminology and common medical conditions.

Skills & Competencies for Success

• Empathy & Compassion – Understanding the anxieties parents face and responding with genuine care.
• Communication Excellence – Clear, concise, and friendly written communication that builds trust.
• Technical Proficiency – Comfortable navigating multiple digital platforms and troubleshooting basic technical issues.
• Time Management – Efficiently handling multiple chats simultaneously while maintaining accuracy.
• Adaptability – Quickly adjusting to new processes, policies, and technology updates.
• Team Collaboration – Working seamlessly with clinicians, schedulers, and administrative staff.
• Compliance Awareness – Adhering to privacy laws and internal security protocols.

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone toward greater responsibility and impact. As a Chat Support Clerk, you will have the chance to:

• Advance into a Patient Experience Manager role, overseeing all patient communication channels.
• Transition into Clinical Operations or Health Informatics positions, leveraging your data‑entry and record‑keeping expertise.
• Earn certifications in customer service, healthcare administration, or digital communication through our partnership with leading training providers.
• Participate in cross‑functional projects that shape the future of pediatric urgent care delivery.

Work Environment & Company Culture

brighthush fosters a culture of inclusivity, innovation, and continuous learning. Our remote team enjoys:

• Flexible scheduling that respects personal commitments.
• Regular virtual coffee breaks and team‑building activities.
• Open communication channels with leadership and a transparent decision‑making process.
• A commitment to mental health and well‑being, with access to counseling resources and wellness programs.

Compensation, Perks, and Benefits

We offer a competitive hourly rate of $32.58–$37.42, commensurate with experience and performance. In addition to base pay, you will receive:

• Health, dental, and vision insurance (for eligible employees).
• Paid time off (vacation, sick leave, and holidays).
• 401(k) retirement plan with company match.
• Professional development stipend for courses, certifications, or conferences.
• Employee assistance program and mental health resources.
• Access to a digital wellness platform with mindfulness, fitness, and nutrition tools.

How to Apply

If you’re ready to bring your customer‑service expertise, organizational skills, and passion for pediatric care to a forward‑thinking organization, we encourage you to apply today. Join brighthush and help us redefine the way families experience urgent pediatric care—one chat at a time.