Experienced Data Entry & Payroll Specialist – Travel Services & ERP Operations at brighthush

About brighthush

brighthush is a global leader in the travel and hospitality industry, renowned for delivering exceptional customer experiences through innovative solutions and meticulous attention to detail. With a portfolio that spans luxury accommodations, curated travel itineraries, and cutting‑edge technology platforms, brighthush empowers travelers worldwide to discover, book, and enjoy unforgettable journeys. Our mission is to blend creativity, precision, and service excellence to create moments that resonate with guests and partners alike.

Why Join brighthush?

At brighthush, we believe that people are the heart of everything we do. Our culture is built on collaboration, continuous learning, and a shared commitment to quality. As a Data Entry & Payroll Specialist, you will play a pivotal role in ensuring that every customer interaction is seamless, accurate, and timely. You will work alongside cross‑functional teams—Sales, Customer Experience, Accounting, Operations, and Logistics—to drive efficiency and elevate the guest journey.

Key Responsibilities

• Order Management: Enter, review, and maintain customer purchase orders, RFQs, and related data into the ERP system (JDE) with precision and speed.
• Data Integrity: Verify order details—including pricing, quantities, product codes, specifications, shipping instructions, and payment terms—to guarantee accuracy.
• Documentation: Generate pro‑forma invoices, order confirmations, and other essential documents, ensuring they meet internal standards and regulatory requirements.
• Issue Resolution: Investigate discrepancies, collaborate with stakeholders, and resolve order or data issues promptly, escalating when necessary.
• Process Improvement: Identify opportunities to streamline workflows, reduce errors, and enhance customer satisfaction.
• Communication: Serve as a reliable point of contact for customers and internal teams via phone, email, and chat, maintaining a professional and courteous tone.
• Compliance & Confidentiality: Adhere to company policies on data security, confidentiality, and record‑keeping.
• Special Projects: Participate in ad‑hoc initiatives that support business growth and operational excellence.

Essential Qualifications

• High School Diploma or GED (required); Associate’s degree preferred.
• 3–5 years of experience in order entry, data entry, customer service, sales support, or related administrative roles.
• Proficiency with ERP platforms—JD Edwards (JDE) or equivalent systems.
• Advanced skills in Microsoft Office Suite, especially Excel and Outlook.
• Exceptional typing speed and accuracy, with a proven track record of maintaining high data quality.
• Strong organizational and time‑management abilities, capable of juggling multiple priorities in a fast‑paced environment.
• Excellent verbal and written communication skills, with a customer‑centric mindset.
• Problem‑solving aptitude and the capacity to work independently as well as collaboratively.

Preferred Qualifications

• Experience in the travel, hospitality, or distribution sectors.
• Familiarity with logistics processes and supply‑chain coordination.
• Knowledge of payroll systems and basic payroll processing concepts.
• Previous exposure to data‑cleaning initiatives or quality‑control projects.

Core Competencies

• Attention to Detail: Meticulous focus on accuracy in every data entry task.
• Analytical Thinking: Ability to interpret data, identify trends, and recommend improvements.
• Adaptability: Thrive in dynamic settings, adjusting to shifting priorities and new technologies.
• Team Collaboration: Work effectively with cross‑functional partners to achieve shared goals.
• Customer Advocacy: Champion the guest experience by ensuring flawless order processing.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. We offer:

• Structured onboarding and continuous training programs tailored to ERP systems, data management, and industry best practices.
• Mentorship from seasoned leaders in operations, sales, and finance.
• Access to internal workshops, webinars, and certifications that enhance your skill set.
• Clear career pathways—from Data Entry Specialist to Operations Analyst, Process Improvement Lead, or Payroll Coordinator.
• Opportunities to lead cross‑departmental projects, expanding your influence and visibility.

Work Environment & Culture

brighthush fosters a collaborative, inclusive, and forward‑thinking environment. Our remote‑first approach empowers you to work from anywhere while staying connected through:

• Regular virtual team huddles and cross‑departmental syncs.
• Digital collaboration tools (Slack, Teams, Confluence).
• Open‑door communication channels with leadership.
• Recognition programs that celebrate achievements and milestones.

Compensation & Benefits

We offer a competitive hourly rate of $24.00–$27.00, commensurate with experience. In addition, brighthush provides a comprehensive benefits package designed to support your health, financial security, and work‑life balance:

• Health, vision, and dental coverage with the majority of premiums covered by brighthush.
• Company‑provided life insurance and short‑term disability.
• 401(k) retirement plan with up to 4% company match, starting from the first month of employment.
• Generous paid time off (vacation, sick leave) and 7 paid holidays per year, plus 2 floating holidays.
• Paid parental leave and flexible work arrangements.
• Employee wellness programs, including mental health resources and fitness stipends.
• Professional development stipend for courses, certifications, and conferences.

How to Apply

If you are a detail‑oriented, customer‑focused professional eager to contribute to a dynamic travel organization, we encourage you to apply. Join brighthush and help shape the future of travel experiences while advancing your career in a supportive, growth‑oriented environment.

Ready to take the next step? Submit your application today and become part of the brighthush team that delivers world‑class service to travelers around the globe.