[Remote] People Operations Coordinator

Note: The job is a remote job and is open to candidates in USA. Acoustic is hiring a People Operations Coordinator to support candidates, new hires, and employees while executing core People processes across the company. The role manages HR systems, recruiting support, benefits administration, employee lifecycle processes, and process documentation and improvement.

Responsibilities

• Own our HR Tech Stack (BambooHR, Workable, CultureAmp): process employee data changes, run regular audits, and keep data squeaky clean and compliant across countries. You’ll help drive workflow improvements and keep up with new features that can help us work smarter
• Recruiting Support: Help schedule interviews, keep candidates updated, send offer letters, manage background checks, and make sure stakeholders are up-to-date on open roles
• Manage the HR inbox: answer employee questions about benefits and documents, as well as process employment verifications
• Benefits Administration: process enrollments, changes, and coverage terminations, and provide support during Open Enrollment. Send monthly headcount updates to our international benefits carriers so coverage stays accurate
• Employee Lifecycle: Own the processes and documents for onboarding/offboarding across regions, including I-9s and E-Verify for US employees. Assign compliance training and policy acknowledgments to new hires, track completion, and keep signed onboarding checklists on file. You’ll be the glue between HR, IT, employees, and managers to ensure their experience is seamless
• Process documentation and improvement: Document our processes and build new workflows, automations, and templates to help us stay organized

Skills

• Have 1-2 years of experience in HR, recruiting coordination, or a similar administrative role
• Think in systems. You don't just execute the task; you build the process, so it's easier the next time
• Are energized by complex people problems and look for the answer that is the right choice for the employees and Acoustic
• Write clearly so colleagues in other time zones can act without waiting for a follow-up message
• Are detail-oriented, can spot patterns in data, and own and fix mistakes when you find them. You get excited to test process changes and iterate
• Are excited by a dynamic role with multiple requests and deadlines – no two days are the same
• Handle sensitive information with discretion and care
• Are comfortable working across cultures and adapting processes to local rules and norms
• Are curious about AI and want to use it to work faster and more accurately
• Are eager to grow and learn – this role will manage the core components of our HR work and help contribute to company-wide projects
• Have experience with an HRIS or ATS tool
• Have supported employees in more than one country
• Have worked in SaaS or tech
• Have used AI tools to automate or speed up admin work

Benefits

• Medical, dental, and vision coverage
• Company-sponsored short-term disability, long-term disability, and life insurance
• 401(k) program with company match
• Flexible PTO: take what you need, when you need it
• Parental leave: 16 weeks for birthing parents and 12 weeks for non-birthing parents
• Remote work; in-person working opportunities as you grow in your role

Company Overview