[Remote] Post Sales Engineer - Remote

Note: The job is a remote job and is open to candidates in USA. Infiltrator Water Technologies is a leading provider of decentralized wastewater treatment solutions, headquartered in Old Saybrook, CT. They are seeking a Post Sales Engineer to provide advanced project management and technical support for wastewater treatment processes, focusing on existing systems that require monitoring and troubleshooting.

Responsibilities

• Continuously maintains Orenco management's safety, cultural, and professional standards
• Promotes, encourages, and reinforces a positive safety culture, safe practices, and a safe work environment to all employees
• Conducts all work in a safe manner and promotes safe work practices to all associates and clients
• Increases sales and improves the overall customer experience by providing value-add product recommendations to stakeholders that utilize Orenco wastewater infrastructure
• Educates external stakeholders
• Learns and demonstrates effective use of Integrity Selling
• Coordinates with other company staff to accomplish the work required to address problems with existing wastewater systems
• Actively pursues to speak at conferences or author papers that promote Orenco technologies
• Works with marketing to write and create case studies that summarize pertinent observations and data from existing Orenco systems
• Demonstrates leadership within the Systems Engineering Department and within the organization daily
• Mentors and helps train staff within the systems engineering department
• Provides process training to systems engineers, sales staff, and external clients
• Participates in meetings and contributes ideas and opinions
• Improves methods for internal and customer-facing processes
• Volunteers and participates in team, department, and organizational initiatives
• Coordinates with various departments within Orenco regarding team initiatives and objectives
• Sets and strives to complete annual personal development goals
• Assists with the project management of commercial and municipal collection and/or treatment opportunities by providing observations, data, and feedback from existing systems
• Leads research projects
• Supports in the commissioning of commercial and municipal collection and/or treatment systems
• Assists the post sales group with troubleshooting existing treatment processes
• Creates protocol and solicits operating data from existing wastewater treatment processes
• Makes recommendations to Systems Engineering and R&R (renewal and replacement) regarding design revisions
• Travels to existing treatment systems as necessary to troubleshoot, solicit feedback and/or collect data
• Evaluated operating protocols and optimizes Orenco O&M (operation and maintenance) requirements
• Thoroughly documents all tasks and customer interactions in CRM (Customer Relations Management)
• Inputs, updates, and ensures accuracy of customer contact information in CRM
• Maintains an accurate, up-to-date, CRM opportunity database
• Submits and distributes timely activity and trip reports
• Summarizes and provides information to the R&D group regarding existing designs

Skills

• A Bachelor of Science in Engineering degree or higher is required
• A minimum of five years' experience in wastewater process design or manufacturing
• Above average organizational skills are required
• Ability to communicate in a professional, courteous, customer service-oriented manner
• Exceptional verbal and written communication skills are required
• Ability to give technical presentations to a large audience
• Ability to successfully interact with individuals from diverse backgrounds and extreme variations in educational levels
• Competent ability with applications such as word-processing, spreadsheets, and email
• Must be willing and able to travel a minimum of 10% of the work time
• Ability to be flexible and change priorities with little notice and to remain calm during confrontational or high-pressure situations
• Ability to use sound judgement and follow through in problem solving and decision-making processes
• Must have satisfactory driving record, maintain valid driver's license, and current insurance on personal vehicle if used for business
• Must meet company insurability requirements
• PE registration is a plus
• MBBR and/or attached growth wastewater process experience preferred

Benefits

• Medical and prescription drug plans
• Telemedicine (with medical plan)
• High-Deductible Health Plan (HDHP) and Health Savings Account (HSA)
• Dental and vision plans
• Virtual physical therapy*
• An employee assistance program (EAP)*
• Voluntary accident, critical illness, and hospital indemnification programs
• Retirement 401k program with company match
• An employee stock purchase plan (voluntary)
• Financial wellness planning*
• Paid parental leave*
• Flexible spending accounts (FSA) for child care and health care
• Short-term and long-term disability*
• Basic life insurance
• Accidental death and dismemberment (AD&D)*
• Adoption financial reimbursement*
• Tuition reimbursement*
• Voluntary life insurance (for employees, spouses, and children)
• Voluntary identity theft and fraud protection

Company Overview