[Remote] Pre-Sales Operations Analyst, Consulting Support, Mandiant

Note: The job is a remote job and is open to candidates in USA. Google is hiring a Pre-Sales Operations Analyst to support operational excellence within Mandiant’s consulting practice. The role supports pre-business activities, including preparing agreements, coordinating customer onboarding and resolving commercial issues so consultants can begin client engagements.

Responsibilities

• Support critical, complex time sensitive pre-business activities for the Mandiant Consulting organization, including creating Statement Of Work (SOW) and other agreement documents. Assist with gathering information for customer onboarding requirements, working with business and consultants to resolve pricing/scoping issues, and liaising with customers and partners in discussions
• Work within a case management system, ensure requests are progressing and regular timely updates are made. Drive end to end resolution, including engaging with other departments as required
• Create and drive to completion solutions to address non-standard customer situations and document approaches for re-use
• Assist with governance related activities that help the consulting organization become more efficient
• Identify process or system improvements. Work with management and other teams to implement and/or document recommended changes

Skills

• Bachelor's degree or equivalent practical experience
• 2 years of experience in customer-facing roles
• Customer service and communication experience
• Experience with sensitive materials and handling confidential information
• Experience with working in Salesforce - opportunity, quotations, contract life cycle
• Ability to work with systems tools, such as SAP, homegrown systems, etc
• Excellent organizational and planning skills with the ability to multitask, prioritize and execute multiple concurrent activities

Benefits

• Health, dental, vision, life, disability insurance
• 401(k) with company match
• 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
• 40 hours/year of sick time (increased to 69 hours/year for Seattle), including 5 discretionary sick days per instance
• Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
• Baby Bonding Leave: 18 weeks
• 13 paid holidays per year
• 15% bonus target
• Equity
• Remote locations: California, USA; Washington, USA

Company Overview

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