Remote Pre‑Licensed Customer Service Representative – Consumer Support Specialist – Deliver Exceptional Experience & Drive Growth at brighthush

Welcome to brighthush – Where Innovation Meets Customer Delight

At brighthush, we are redefining the way businesses connect with their customers. With a global footprint that spans continents and a workforce fluent in over 300 languages, we empower leading brands to streamline operations, adopt sustainable practices, and deliver world‑class service experiences. Our mission is simple: to create brighter futures for our clients, our communities, and our people. If you thrive in a fast‑paced, technology‑driven environment and want to make a tangible impact from the comfort of your home, you belong with us.

Position Overview

As a Remote Pre‑Licensed Customer Service Representative at brighthush, you will be the first point of contact for our valued policy holders. Your role blends empathy, analytical thinking, and technical proficiency to resolve complex consumer issues, manage billing inquiries, and guide customers through policy changes. You will collaborate with cross‑functional teams—underwriting, claims, and technical support—to deliver a seamless, high‑quality experience that aligns with brighthush’s commitment to excellence.

Key Responsibilities

• Resolve high‑level consumer issues with empathy, accuracy, and speed, ensuring every interaction reflects brighthush’s brand values.
• Mentor first‑line agents on escalated cases, sharing best practices and fostering a culture of continuous improvement.
• Assist policy holders with billing inquiries, payment adjustments, and account updates, maintaining meticulous records.
• Guide customers through policy changes, renewals, and cancellations, ensuring clarity and compliance.
• Proactively recommend solutions that enhance customer satisfaction and retention, feeding insights back to product teams.
• Document all interactions in the CRM system, upholding data integrity, confidentiality, and regulatory compliance.
• Collaborate with underwriting, claims, and technical support to resolve complex cases efficiently.
• Participate in continuous improvement initiatives, sharing best practices and process enhancements.
• Maintain deep knowledge of brighthush’s product portfolio, policies, and regulatory requirements.
• Adhere to quality, compliance, and security standards set by brighthush, ensuring every customer interaction meets the highest benchmarks.

Essential Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Minimum age of 18 years.
• Typing speed of at least 25 words per minute.
• Comfortable using desktop computer systems and general knowledge of Windows‑based environments.
• Strong written and verbal communication skills.
• Ability to work independently in a remote setting.
• Valid internet connection meeting the specified bandwidth requirements.

Preferred Qualifications

• College degree (any field) – not required but highly valued.
• Prior experience in customer service or sales roles.
• Experience with insurance or financial services products.
• Knowledge of CRM platforms (e.g., brighthush, brighthush).
• Experience in a regulated environment with a focus on compliance.

Key Competencies & Skills

• Process Excellence: Demonstrates a commitment to following established procedures and a customer‑service‑driven mindset.
• Collaboration: Works effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
• Communication: Outstanding listening, analytical, and interpersonal skills.
• Organizational Skills: Strong problem‑solving abilities and the capacity to manage multiple priorities.
• Emotional Intelligence: Prioritizes tasks, remains calm under pressure, and maintains focus on customer outcomes.
• Open‑Mindedness: Welcomes feedback, adapts to evolving policies, and thrives in a structured schedule with varied shifts.
• Critical Thinking: Quickly analyzes customer issues and makes informed, thoughtful decisions.
• Solution‑Oriented: Proactively identifies and implements solutions to enhance the customer experience.

Remote Work Requirements

• Dedicated workspace near your router to support a hardwired Ethernet connection (minimum 15 Mbps download / 10 Mbps upload, ISP latency under 50 ms).
• Internet connections must not be satellite, mobile data (5G, 4G, 3G hotspots), P2P, or VPN.
• Proof of internet speed is required during the application process.

Geographic Eligibility

This position is open to residents of the following states: AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.

Career Growth & Learning Opportunities

At brighthush, we believe in unlocking your full potential. As a Pre‑Licensed Customer Service Representative, you will have access to:

• Structured onboarding and mentorship programs that pair you with seasoned leaders.
• Continuous learning through e‑learning modules, webinars, and industry certifications.
• Clear career pathways to senior support roles, team leadership, or cross‑functional positions in product, underwriting, or technology.
• Regular performance reviews and goal‑setting sessions to align your growth with brighthush’s strategic objectives.
• Opportunities to contribute to process improvement projects and innovation initiatives.

Work Environment & Company Culture

brighthush fosters a culture of inclusion, diversity, and collaboration. We celebrate differences, encourage open dialogue, and empower employees to bring their authentic selves to work. Our remote workforce enjoys:

• Flexible scheduling to support work‑life balance.
• Regular virtual team‑building events and cross‑departmental hackathons.
• A supportive community of peers and mentors who share knowledge and celebrate successes.
• Access to mental health resources, including Employee Assistance Programs and wellness initiatives.
• Recognition programs that reward high performance, innovation, and teamwork.

Compensation & Benefits

While specific salary ranges are confidential, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses and incentive plans.
• Comprehensive health benefits (medical, vision, dental).
• Retirement savings plan with company match (401(k)).
• Life insurance, supplemental medical coverage, and critical care insurance.
• Pet insurance, flexible spending accounts (FSA), and employee discounts.
• Paid time off (PTO), personal days, and holiday schedule.
• Professional development stipend and tuition reimbursement.

brighthush Commitment to Diversity & Inclusion

brighthush is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We actively welcome applications from active‑duty service members, veterans, and military families. If you require reasonable accommodation during the application process, please contact us at 877‑877‑3944. This channel is for accommodation requests only and not for job inquiries.

How to Apply

Ready to join a global team that values innovation, customer focus, and personal growth? Click the button below to begin your application. We review applications on an ongoing basis until positions are filled.

Apply to brighthush Today

Additional Opportunities

Explore other career paths at brighthush by visiting our . Whether you’re a seasoned professional or just starting out, brighthush offers a dynamic environment where you can thrive.