[Remote] Principal, NetSuite Consultant (Remote)

Note: The job is a remote job and is open to candidates in USA. Bryant Park Consulting is hiring a Principal Consultant to support continuous improvement of its client products and services. The role leads NetSuite managed services delivery, client accounts, service improvement initiatives, and team development.

Responsibilities

• Act as subject matter expert and key contributor to service transition and service delivery for accounts assigned to the team
• Ensure client satisfaction on assigned accounts by addressing requests within defined SLAs; typically 3-6 projects or as needed
• Proactively review workload and redistribute as necessary
• Conduct regular account reviews to identify client satisfaction, process adherence, backlogs, quality of services provided, opportunities for improvement, etc
• Serve as primary lead/contact for assigned clients
• Review contracts for special terms. Monitor time expended, billings, renewals, profitability
• Lead and actively participate in initiatives to improve maturity and growth of Managed Services delivery
• Train, mentor, and act as subject matter expert for team on both technical and functional skill sets
• Advise client on standard functionality, leading practices for software and industry
• Act as primary Technical Account Manager ("TAM”) for key accounts
• Help manage teams across different multiple geographic regions
• Design Dashboards to track Key Performance Indicators to indicate proactive changes to the customer's environments

Skills

• Bachelor's or Advanced degree in Business, Accounting, Computer Science, Information Systems or MBA or equivalent work experience
• 4+ years of hands-on NetSuite experience, including configuration, implementation, consulting/administration, support, and escalations
• Experience and knowledge of best practices surrounding ERP
• Familiarity with common application integrations via Celigo, Boomi, and FarApp (NetSuite Connector) for applications including Shopify, Amazon, 3PL, Salesforce, Payroll systems, and more
• Ability to successfully manage client and team interactions, and communicate with technical and non-technical audiences
• NetSuite Certifications heavily preferred - ERP Consultant, Administrator

Benefits

• Fully remote role.
• Flexible learning options on topics from Project Management to Web Development.
• The company pays for certifications with top programs.
• Book clubs, speaking events, and annual retreats.
• 401k with Company match up to 6%.
• United Health Plan, Dental, Vision, Life Insurance, and Accidental Death and Dismemberment.
• Reimbursement for costs of approved training, continuing education, skills development, and professional certification programs and exams.

Company Overview

Company H1B Sponsorship