[Remote] Principal Product Manager

Note: The job is a remote job and is open to candidates in USA. Asurion is hiring a Principal Product Manager to define and scale its Lifecycle Care B2B product offerings and enterprise integration strategy. The role leads discovery, roadmap decisions, cross-functional execution, and KPI-driven iteration to improve partner adoption and program performance.

Responsibilities

• Define what Lifecycle Care is in market — which capabilities are productized offerings, which are configurable variants, which are commercial-only conversations — and own the supported product configuration catalog
• Set our integration strategy and tooling posture: which patterns we standardize, what we expose to clients, where we adapt to a client's stack, and where we insist on Asurion's way of working
• Make roadmap decisions around integrations and supported configurations, grounded in data, technical feasibility, and client impact
• Articulate a strong product viewpoint, grounded in client discovery, and influence shared prioritization across engineering, commercial, and operations
• Translate insights and innovations from Asurion's consumer experience teams into scalable B2B product capabilities that drive partner adoption and program performance
• Lead structured discovery with both existing partners and prospective enterprises, including senior commercial and operating leaders at major brands
• Develop a differentiated product POV across client archetypes — tech OEMs, digital subscription services, connected home and IoT, marketplace and retail
• Work across product, engineering, and commercial teams to ship — owning requirements clarity, tradeoff decisions, and launch quality
• Run experimentation where appropriate to optimize conversion, cost-to-serve, and customer experience across a large, diverse client base
• Partner with Client teams to design test-and-learn approaches and go-to-market strategies for new capabilities
• Define and own KPIs tied to real client and business impact (e.g., time-to-live, time-to-value, cost-to-serve, retention)
• Use data and client feedback to drive iteration, not just post-launch reporting
• Partner with operations, client solutions, and commercial teams to ensure what ships actually lands

Skills

• 10+ years of Product Management experience in enterprise B2B, ideally in environments with complex integration, configuration, or multi-stakeholder delivery
• Experience owning a product portfolio in environments where requirements come from multiple stakeholders (commercial, engineering, operations) and need to be synthesized — not just executed
• Track record of shipping integration-heavy or configuration-driven products across multiple engineering teams, and of setting strategic direction for integration architecture
• Comfort with ambiguity: you've worked in organizations where the product operating model itself was still being defined
• Demonstrated ability to push back on commercial pressure with a clear product POV grounded in data
• Strong data instincts — you use metrics to make decisions and to tell the story of why something worked or didn't
• Clear, direct communication skills — written and verbal — with the ability to influence without authority
• Exposure to customer support, service delivery, or similar operationally complex verticals is a plus

Benefits

• Drive tangible impact for Asurion's most strategic global client programs
• Work on products that touch millions of customers and multiple global ecosystems

Company Overview

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