[Remote] Product Consultant

Note: The job is a remote job and is open to candidates in USA. BlueCross and BlueShield of South Carolina is hiring a Product Consultant to manage products after launch, support sales and implementation, and coordinate with vendors and cross-functional teams. The role monitors product effectiveness, resolves issues, supports customers, and provides reporting and recommendations.

Responsibilities

• Manages external vendor after launch and implementation to include group onboarding, sales training, resolution of member level issues and client/vendor invoicing
• Analyzes and coordinates submission of aggregate executive summaries regarding efficacy of the product/program that are both client facing and line of business specific. Develops, coordinates, evaluates, and provides customer support for activities/programs. Creates member feedback collection methods, monitors member satisfaction and improves services to enhance customer experience. Maintains training and marketing materials. Builds and maintains strong relationships with external companies and internal Lines of Businesses
• Maintains detailed procedures/documentation of data sources and all related product methodology. Responsible for developing and implementing policies/procedures, onboarding, and invoicing
• Prepares charts, illustrations or other graphic presentations, as well as narrative analysis. Monitors/interprets trends and offers solutions to address emerging healthcare utilization trends. Additional tasks, projects as assigned

Skills

• This position is not eligible for sponsorship now or in the future
• Bachelor's degree in job related field
• Associates degree plus an extra 2 years of job-related work experience for a total of 5 years of required work experience
• 7 total years required work experience
• Three (3) years of product experience (wellness, virtual care, transparency, etc.)
• Microsoft Office Suite
• Healthcare solution, vendor management, account management, implementation coordination, or operations experience
• Experience working with external vendors and cross-functional business stakeholders
• Experience creating and maintaining process documentation, operational procedures, and status reporting
• Experience managing multiple concurrent projects, implementations, and operational priorities
• Strong written and verbal communication skills with the ability to communicate effectively with clients, vendors, leadership, and internal business partners
• Experience working with external vendor partners to translate business requirements into Statements of Work (SOWs), implementation requests, testing activities, and production-ready solutions
• Healthcare transparency or provider directory experience
• Healthcare claims, eligibility, or network knowledge
• Experience with RFP responses and client-facing presentations
• User Acceptance Testing (UAT) experience
• SharePoint administration
• Confluence experience
• Basic data analysis and reporting
• Contract / invoice management experience

Benefits

• Eligible to participate in the benefits package beginning the first of the month following 28 days of employment, including subsidized health plans, dental and vision coverage
• Eligible to participate in the benefits package beginning the first of the month following 28 days of employment, including a 401k retirement savings plan with company match
• Eligible to participate in the benefits package beginning the first of the month following 28 days of employment, including life insurance
• Eligible to participate in the benefits package beginning the first of the month following 28 days of employment, including paid time off (PTO)
• Eligible to participate in the benefits package beginning the first of the month following 28 days of employment, including on-site cafeterias and fitness centers in major locations
• Eligible to participate in the benefits package beginning the first of the month following 28 days of employment, including education assistance
• Eligible to participate in the benefits package beginning the first of the month following 28 days of employment, including service recognition
• Eligible to participate in the benefits package beginning the first of the month following 28 days of employment, including national discounts to movies, theaters, zoos, theme parks and more
• Full-time (40 hours per week, Monday–Friday) work-at-home position, with occasional onsite visits as needed in Columbia, SC; subject to change based on employee performance and/or business needs

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