[Remote] Product Manager - AI SOC Platform — MDR/MXDR, Network & Cloud Security (MSSP)

Note: The job is a remote job and is open to candidates in USA. LevelBlue is hiring a Product Manager to own the strategy, roadmap, and commercial success of its AI SOC platform supporting managed detection and response, network security, and cloud security services. The role focuses on automation, partner extensibility and APIs, MSSP-ready security offerings, and measurable platform and commercial outcomes.

Responsibilities

• Own and evangelize the roadmap for the AI SOC platform underpinning MDR/MXDR — AI-assisted triage, alert correlation and deduplication, automated investigation, and orchestrated response
• Target workload volume as the primary product outcome: drive down analyst touches per alert, false-positive rates, and manual investigation steps through automation and agentic workflows
• Define the platform's extensibility model — multi-tenancy, tenant hierarchy, role-based access, white-labeling, and partner-facing configuration — so new distribution channel partners can be onboarded repeatably
• Own the partner and customer API surface (detections, cases, telemetry ingestion, response actions, reporting/billing), including versioning, rate limits, documentation, and developer experience
• Build the integration and data-source roadmap across EDR, identity, cloud, email, and network telemetry, prioritizing coverage that partners and customers ask for most
• Own the managed network security roadmap — firewall and IPS policy management, NDR, secure service edge/SASE, and network telemetry-driven detections delivered at MSSP scale
• Own the managed cloud security roadmap — CSPM/CNAPP posture management, cloud workload and container protection, cloud identity and entitlement monitoring, and multi-cloud (AWS, Azure, GCP) detection coverage
• Package network and cloud security for MSSP delivery — multi-tenant policy management, bulk device and account onboarding, co-managed and partner-operated models, and estate-wide change/compliance reporting
• Present the strategy, roadmap, and benefits to sales teams, customers, and external partners — QBRs, advisory boards, partner enablement sessions, analyst briefings, and deal-critical escalations
• Maintain a deep view of the MSS/MDR/MXDR competitive landscape (MSSPs, EDR-led MDR, SIEM and hyperscaler SOC platforms, emerging AI SOC entrants) and sharpen our differentiators in positioning and pricing
• Own AI governance and trust requirements for the platform — model transparency, analyst-in-the-loop controls, auditability, and data residency/handling commitments
• Own commercial success metrics — automation rate, cost-to-serve per tenant, partner-sourced pipeline and revenue, adoption, and retention — and build the business case for new capabilities

Skills

• 3-5+ years of product management experience in MSS/MSSP, MDR/MXDR, EDR, SIEM, or SOC automation (SOAR / AI SOC) products
• Demonstrated experience shipping AI/ML- or automation-driven capabilities and measuring their impact on analyst workload and cost-to-serve
• A high school diploma or equivalent is required
• Legally authorized to work in the United States
• A college or university degree is a plus

Benefits

• Comprehensive medical, dental, and vision insurance.
• 401(k) with employer matching.
• Generous paid time off and holidays.
• Flexible spending accounts and health savings accounts.
• Employee assistance programs.
• Training and development opportunities.
• Adoption assistance program.
• Flexible work; people come together in person for key moments based on role, team, and business needs.

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