[Remote] Product Manager - Digital Experience

Note: The job is a remote job and is open to candidates in USA. Zurich Cover-More is a travel insurance and assistance provider. The Product Manager will own the digital experience across its brands, improving web purchasing and self-service while developing customer and partner experiences through AI assistants and agents.

Responsibilities

• Own the digital experience vision, roadmap and backlog across our brands
• Lift conversion on quote and buy through experimentation, funnel analysis and personalization
• Expand self-service after purchase: policy changes, documents, claims lodgment and status
• Define how customers and partners will buy and service our products through AI assistants and agents
• Shape our Model Context Protocol (MCP) servers and agent-facing APIs: what to expose, with which guardrails
• Pilot conversational AI on our own channels, with smooth handoff to our people when it matters
• Align journeys, components and metrics with the Mobile App and Call Center Digital PMs
• Build responsible AI, accessibility, privacy and disclosure into every experience
• Lead the Digital Experience pod with our SI partner: epics, acceptance criteria, sprint reviews and sign-off

Skills

• 8+ years in digital product management or e-commerce, including 4+ years owning customer-facing web transactions
• A track record of moving conversion and self-service numbers through experimentation
• Hands-on experience taking a conversational AI, LLM or AI assistant product to launch
• A practical grasp of how LLMs and agents use tools and APIs, including MCP
• Fluency in analytics, A/B testing, CMS, SEO and accessibility
• Experience aligning roadmaps across several channel teams
• Curiosity about where customer behavior is heading, and the judgment to know what to build now
• Insurance, financial services, travel or e-commerce experience
• An MCP server, agent integration or AI assistant you shipped to real customers
• Partner-embedded experiences with airlines, online travel agents or banks
• Multi-brand or multi-region digital platforms
• SAFe or Scrum Product Owner (CSPO or PSPO) certification

Benefits

• Hybrid approach with 3 days in the office and 2 days working from home; the role can be remote for candidates located in the Central or Eastern Time Zone of the USA.
• Comprehensive onboarding experience, continuous professional development, and a supportive work environment that empowers growth at every stage of your career.
• Regular annual and personal leave benefits.
• Volunteer leave.
• Comprehensive paid parental leave scheme.
• Competitive high-deductible health plan.
• EAP programs.
• Access to health and well-being activities.
• 401(k) program with employer matching.
• Short-term incentive bonus eligibility set at 20%.
• Merit increases.

Company Overview