[Remote] Product Manager, Investigations

Note: The job is a remote job and is open to candidates in USA. SpyCloud is hiring a Product Manager, Investigations to deliver key capabilities for its Investigations product line. The role translates product strategy into shipped features, including AI-powered investigative workflows, and leads discovery, execution, launch, and adoption with cross-functional teams and customers.

Responsibilities

• Manage backlog and delivery for assigned Investigations capabilities, in line with the portfolio strategy set by the Principal PM and Director
• Ship AI, machine learning, and automation features that cut manual effort out of investigative workflows, working with Data Science from problem framing through model evaluation and launch
• Develop a working understanding of how customers investigate: the data they pivot on, the questions they need answered, and where their workflows break down
• Run discovery for your areas through customer interviews, usability testing, and competitive analysis, and turn findings into clear requirements, epics, and user stories
• Lead agile execution with your engineering team, including sprint planning, backlog refinement, acceptance criteria, and release readiness
• Work with SpyCloud Labs and the Investigations team to turn SpyCloud’s cybercrime data and analytic models into capabilities customers can use directly
• Partner with Product Marketing, Sales, Customer Success, and Solutions Engineering on launches, including release notes, enablement, demos, and early customer adoption
• Represent your product areas in customer and prospect conversations, and serve as the go-to product expert for internal teams
• Make tradeoff calls on customer requests, technical debt, and new capabilities within your scope, and bring larger tradeoffs to the Principal PM and Director with a clear recommendation
• Keep your features consistent across the Investigations UI and programmatic interfaces (API, MCP, A2A), in partnership with the Principal PM, who owns portfolio cohesion
• Track developments in AI, threat intelligence, fraud, identity, and digital investigations, and bring relevant opportunities back to the team

Skills

• Bachelor's degree in Computer Science, Engineering, Information Systems, Business, or a related discipline, or equivalent practical experience
• 2+ years of product management experience, including ownership of features or products in an enterprise SaaS environment
• Track record of shipping complex technical features from discovery through launch with engineering and design teams
• Experience building products for cybersecurity, fraud prevention, digital identity, threat intelligence, investigations, or adjacent security domains
• Experience shipping AI/ML-powered features, including work with data science teams on model-driven capabilities
• Experience working directly with enterprise or government customers to understand workflows and validate product decisions
• Experience supporting product launches with Product Marketing, Sales, and Customer Success
• Currently holds, or is capable of obtaining, a US government Top Secret security clearance
• Knowledge of identity security, account takeover, malware ecosystems including infostealers, credential theft, or criminal underground marketplaces
• Comfortable with APIs, MCP, data platforms, search technologies, and AI-assisted workflows
• Enough depth in enterprise SaaS architecture and modern development practices to work through technical tradeoffs with engineers
• Ability to interpret product analytics, model performance data, and customer usage data
• Experience with Linear, JIRA, Confluence, Productboard, Figma, or similar tools
• Power user of AI tools, including LLMs, for research, requirements, and prioritization
• Strong product judgment, with the ability to break a roadmap into well-scoped, shippable increments
• Clear, concise written and verbal communication, and comfort presenting to customers and senior leaders
• Strong attention to detail
• Analytical and problem-solving skills with a customer-first mindset
• Sound decision-making with incomplete information in a fast-moving environment
• Builds trust and alignment across technical, data science, and business teams without direct authority
• Working familiarity with AI/ML concepts, including model lifecycle, data pipelines, and evaluation metrics
• Prior experience as a threat intelligence analyst, fraud investigator, or SOC analyst
• 2+ years of experience in cybersecurity, threat intelligence, digital investigations, fraud, or security operations
• Working knowledge of cybersecurity operations, threat intelligence platforms, digital investigations, or identity intelligence
• Familiarity with cybercrime investigations, digital forensics, fraud operations, or security operations center (SOC) workflows
• Active Top Secret security clearance
• Experience with link analysis or graph-based investigation tools
• Exposure to SIEM, SOAR, or threat intelligence platform (TIP) integrations
• Experience building agentic AI workflows or products on MCP

Benefits

• U.S.-based benefits and perks for full-time employees
• Flexible and remote-friendly work options
• 401(k) with employer contribution
• Health, vision, and dental insurance
• Health Savings Account (HSA) available with employer contribution
• Employer-paid life, short-term, and long-term disability insurance
• Generous PTO plan and 16 paid holidays per year
• U.K.-based benefits and perks for full-time employees
• Retirement savings plan with employer contribution
• Employer-provided private health insurance and healthcare cashplan
• Employer-paid life insurance, income replacement, and critical illness protection
• Employee Assistance Program
• 25 days annual accrued holiday plus 8 paid bank holidays and a paid company shutdown during winter holidays

Company Overview