[Remote] Product Manager, Patient Access Product Innovation

Note: The job is a remote job and is open to candidates in USA. Valeris is hiring a Product Manager to lead the direction and portfolio of its next-generation patient access technology. The role sets product priorities and roadmaps, leads Product Owners, oversees platform delivery and launches, and represents the product to internal stakeholders and customers.

Responsibilities

• Own the product definition and vision for the shared platform and the portfolio of product areas built on it
• Articulate the problems that users and buyers face, and the value of solving them, and use that to prioritize the work that delivers the highest value; bring requests from many customers and sources together into one configurable, scalable product
• Maintain a capability record and answer requirement and pre-sale questions against it within committed turnaround and in accordance with the product roadmap: available today, planned next, or future consideration
• Lead customer discovery and validation sessions to test assumptions and shape direction
• Set priorities across the portfolio, with a single stack-ranked backlog, gathering input from stakeholders and building consensus where a group decision is needed
• Bring initiatives to leadership prioritization ready to be evaluated, and publish the resulting roadmap, including the sequencing of coupled work
• Run a regular roadmap review (at least quarterly) with Product Owners, the engineering lead and senior stakeholders, and re-prioritize as commitments and data change
• Share the roadmap with Operations, implementation and sales teams and, where approved, with customers and prospects
• Ensure approved initiatives become outcome briefs, epics, stories and acceptance criteria that engineers can build efficiently with minimal iteration, and run the cadence with the engineering lead
• Own the shared platform backlog directly, including non-functional requirements for security, auditability, performance and privacy, and review Product Owner backlogs for quality, readiness and dependency conflicts
• Run backlog refinement for the platform backlog and a recurring cross-team refinement and dependency review with the Product Owners, so every committed item is ready, sized and sequenced before it is scheduled
• Own release readiness: accept completed platform work, and confirm that the capabilities each committed product launch depends on exist, are configurable and are tested before the go-live date
• Own release planning and launch communication for platform capabilities
• Lead, coach and develop the Product Owners (and analysts); set expectations, give feedback and build a progression path from owner to manager
• Model AI-assisted ways of working (requirements drafting, documentation, backlog grooming) for Product Owners and analysts as they build product judgment
• Establish product-ownership practices (requirements templates, definition of ready and done, backlog hygiene) consistent across the Innovation teams, and help hire and onboard additional product capacity as demand grows
• Demonstrate your products to internal stakeholders and to current and prospective customers, and join deeper discussions with broader or more technical audiences as a sales cycle progresses
• Train the solutions sales and strategy team to give product demonstrations in sales calls, so Product is brought in for depth rather than first-line demos
• Present the roadmap and capabilities in customer and prospect conversations, alongside Sales and leadership, using approved messaging
• Support pursuits with Sales and Marketing: pre-sale technical and product questions, requirement and RFP responses, and demonstration content
• Capture customer and prospect feedback and incorporate into prioritization
• Draft the product definitions and PR/FAQs for platform and product capabilities, accountable for the initial draft, which Marketing then iterates for external audiences; and serve as the product expert in the cross-functional readiness workstreams (Marketing, Sales Enablement, Pricing & Commercial, Compliance/Regulatory/Legal, Operations and Communications) that carry a capability from built to market-ready
• Partner with those workstreams to move each significant capability through its readiness steps, escalating blockers rather than letting a launch slip silently
• Create and present product definitions, roadmap updates and launch readiness to senior leadership, representing the platform and product portfolio at the executive level
• Instrument the platform so efficiency and operational cycle-time gains (how long a case takes to move through a workflow, not engineering delivery time) are measurable per workflow and per program, and use the data to shape the roadmap and prioritization
• Partner with the other Innovation teams so shared needs are built once, and with Operations to see how work actually happens today
• Use AI tools daily to accelerate requirements drafting, analysis and documentation, stay current on agentic and orchestration patterns, and set the same expectation across the product team
• Build working prototypes with AI-assisted tools to test product concepts, sharpen requirements and demonstrate platform capabilities before work reaches engineering
• Utilize Valeris’s values as the driving force behind the team’s success
• On time adherence to training deadlines for all corporate policies and procedures
• Ensure all SOPs are followed with consistency
• Perform other duties as assigned, including additional tasks or projects

Skills

• Bachelor's degree in computer science, engineering, information systems or a related field, or equivalent experience
• 8 or more years of total experience, including at least 5 years in product management or product ownership roles on a platform, workflow or integration product, at least 2 of them leading other product professionals, and including owning a backlog for an engineering team
• Demonstrated experience defining platform capabilities, APIs and configuration that other teams build against, and holding the boundary between platform and application
• Hands-on experience with workflow, rules or integration platforms, and a working understanding of API-based architectures
• Proven ability to hold the line on scope with senior operations, sales and product leaders in a matrixed organization when a date or a boundary is at risk
• Experience creating product definitions, PR/FAQs or similar go-to-market artifacts, and presenting to executive or leadership audiences
• Experience conducting product demonstrations and roadmap presentations for customers or prospects, including consultative conversations with executive-level clients
• Excellent written and verbal communication for executive, operational and technical audiences, and hands-on experience building with AI-assisted tools (for example, prototyping with Claude, Copilot or ChatGPT), not just using their output day to day
• 12 or more years of total experience, with 7 or more years in product management roles and 4 or more years leading product teams, including having shipped a platform or multi-product portfolio
• Healthcare, pharmaceutical patient services, hub services, specialty pharmacy or payer operations, with a working understanding of PHI handling and compliance constraints
• Experience building or owning products on a CRM or case-management platform
• Experience owning backlogs for AI-enabled, agentic, or automation-driven products
• Experience delivering AI-enabled capabilities in a regulated environment, or on a platform team serving multiple internal product teams
• Familiarity with Agile methodology and tools such as Jira or Azure DevOps
• Familiarity with healthcare interoperability standards (HL7 FHIR, X12, NCPDP)

Benefits

• Remote - US
• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
• Telehealth and Employee Assistance Program (EAP) services
• Company match on Health Savings Account contributions
• Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
• Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
• 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
• Paid Time Off (PTO) and Sick Leave
• Nine paid holidays plus two floating holidays
• Opportunities for advancement in a company that supports personal and professional growth
• A challenging, stimulating work environment that encourages new ideas
• An inclusive workplace and a mission-driven, inclusive culture where your work makes a meaningful impact

Company Overview

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