[Remote] Product Manager, Platform

Note: The job is a remote job and is open to candidates in USA. TrueAccord is hiring a Product Manager to own and improve established products supporting its digital recovery process for distressed borrowers. The role leads product direction and team priorities, works with clients and internal stakeholders, and coordinates compliance, operational readiness, and migration to a new platform.

Responsibilities

• Ownership & Team Leadership: Own the roadmap, the backlog, the trade-offs, and the health of these products. You have dedicated engineering capacity: set the direction, keep priorities clear, protect their focus, and hold a high bar
• Clients & Stakeholders: Spend time with clients, Client Success, Operations, and Compliance. Figure out what people are actually trying to do, not just what they asked for, and be the person they trust to get it in front of the right team
• Communication with the Domain Teams: The domain teams are rebuilding this functionality on the new platform. Tell them what your team is building and changing, what it does, and why it exists, so they can plan for it. Keep that a regular conversation, not a handoff at the end
• Escalations & Compliance: Triage fast, prioritize, and keep stakeholders in the loop. Work with Legal and Compliance so every change holds up under FDCPA, Reg F, and TCPA
• Migration & Operational Readiness: Have a clear point of view on what stays, what moves to the new platform, and what we turn off. Sequence it and run the migrations so clients barely notice. Document how these systems actually work, and make sure Operations, Client Success, and Compliance have the runbooks, training, and metrics they need before anything ships

Skills

• Unfortunately at this time, we are are not able to sponsor any visas, now or in the future for this position
• 3+ years in Product Management, with a track record of shipping things that moved revenue
• You are comfortable in front of clients, executives, and senior internal partners, in a room or in writing
• You listen well, ask the question behind the question, and say no clearly when you need to, while leaving people feeling heard
• What you hand to engineering is precise about the problem, the constraints, and what done looks like
• You set direction, unblock people, raise the bar, and own the result
• You enjoy taking something messy and making it reliable, understandable, and more valuable
• You know the highest-impact product work is often the least glamorous
• You can read an integration spec, reason about data flows and dependencies, and hold your own with engineers on what a change will really cost
• When you want to know how something is performing, you go look yourself
• The path is not always marked here and the documentation is incomplete
• You take conflicting inputs and partial information and turn them into solid, actionable plans
• The ability to protect confidential company, employee, customer, and business information while working outside of a company office is also required
• Fintech, collections, lending, or other regulated financial services is a big plus, as is B2B2C experience balancing what the client configures against what the consumer sees

Benefits

• Flexible vacation
• Medical/dental/vision insurance
• Traditional/Roth retirement savings options
• Company-paid disability and life insurance
• Flexible Spending Account & Limited FSA
• Family-friendly parental leave
• Volunteer and voting time off
• On-demand wellness platform access for you and 5 friends and family
• PerkSpot discount program for 900+ merchants nationwide
• Primarily a Remote-First work environment

Company Overview