[Remote] Product Owner - Business Operations

Note: The job is a remote job and is open to candidates in USA. Centene Management Company LLC is hiring a Product Owner to own the end-to-end product strategy for contact center platforms. The role translates business needs into product requirements, manages and prioritizes the backlog, supports testing, and coordinates with business stakeholders and technical teams through sprint and release planning.

Responsibilities

• Gather feedback from operations teams and research industry trends to improve business systems processes
• Write and capture user stories and acceptance criteria to communicate clear product objectives and requirements
• Manage daily project goals and schedules ensuring features are clearly described, estimated and prioritized
• Collaborate with technical teams to build modular and reusable solutions, acting as the voice of the business users
• Simulate and test process systems improvements considering usability and industry standards
• Approve each feature and continuously communicate with technical and business teams to ensure adherence to product vision and to proactively evaluate risks
• Drive sprint and release plans and communicate changes to business teams

Skills

• Bachelor's degree in Business Administration, Information Technology, or related field or equivalent experience
• 5+ years of product ownership, product management, project management or business analysis experience
• Deep knowledge of specified product domain and industry trends
• Knowledge of Information Technology
• Product Owner, Scrum Master, or Agile Coach experience
• Direct, hands-on experience with CRM platforms (Omni/Pega or Salesforce) and contact center telephony, including defining requirements, shaping configuration changes, and validating results on those platforms
• Experience with Amazon Connect (AWS)

Benefits

• Health insurance
• 401K and stock purchase plans
• Tuition reimbursement
• Paid time off plus holidays
• A flexible approach to work with remote, hybrid, field or office work schedules
• Total compensation may also include additional forms of incentives

Company Overview

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